Workplace Experience Coordinator
| Posting date: | 19 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 March 2026 |
| Location: | EC3M 4BY |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152398 |
Summary
Workplace Experience Coordinator
Contract: Professional Services, Production & Technology
Location: London, EC3M 4BY
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Workplace Experience Coordinator to deliver a high-quality, efficient, and customer-focused workplace environment.
This role plays a central part in the daily operational performance of the site, ensuring safe, smooth, and compliant service delivery at all times.
Job Description
We are looking for someone who will act as a key point of contact for building users, contractors, and internal teams, while driving improvements, supporting service excellence, and enhancing the overall workplace experience.
Key Responsibilities
Lead, support, and coordinate the Workplace Experience team to deliver consistent, high-quality service.
Provide day-to-day guidance, task allocation, and coaching to ensure strong team performance.
Promote a positive, customer-first culture with clear communication and professionalism.
Build strong working relationships with stakeholders, end users, and service partners.
Oversee and manage all reactive maintenance requests, ensuring timely resolution and updates.
Coordinate PPM schedules, ensuring activities are completed compliantly and recorded accurately.
Identify inefficiencies and support implementation of service or process improvements.
Handle escalations professionally, resolving issues promptly while protecting customer relationships.
Gather and act on user feedback to contribute to satisfaction and performance metrics.
Professional and Personal Competencies/Qualifications
Proven experience as a coordinator within a facilities services environment.
Highly literate and numerate, with strong attention to detail.
Confident coordinating third-party providers, ensuring work meets SLA, quality, and compliance requirements.
Able to manage multiple priorities and maintain accurate records.
Experience managing facilities service requests and tracking resolutions.
Strong communication and customer service skills with a professional, responsive approach.
Self-motivated, energetic, and adaptable in a fast-paced environment.
A strong team player skilled in building effective working relationships.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, EC3M 4BY
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Workplace Experience Coordinator to deliver a high-quality, efficient, and customer-focused workplace environment.
This role plays a central part in the daily operational performance of the site, ensuring safe, smooth, and compliant service delivery at all times.
Job Description
We are looking for someone who will act as a key point of contact for building users, contractors, and internal teams, while driving improvements, supporting service excellence, and enhancing the overall workplace experience.
Key Responsibilities
Lead, support, and coordinate the Workplace Experience team to deliver consistent, high-quality service.
Provide day-to-day guidance, task allocation, and coaching to ensure strong team performance.
Promote a positive, customer-first culture with clear communication and professionalism.
Build strong working relationships with stakeholders, end users, and service partners.
Oversee and manage all reactive maintenance requests, ensuring timely resolution and updates.
Coordinate PPM schedules, ensuring activities are completed compliantly and recorded accurately.
Identify inefficiencies and support implementation of service or process improvements.
Handle escalations professionally, resolving issues promptly while protecting customer relationships.
Gather and act on user feedback to contribute to satisfaction and performance metrics.
Professional and Personal Competencies/Qualifications
Proven experience as a coordinator within a facilities services environment.
Highly literate and numerate, with strong attention to detail.
Confident coordinating third-party providers, ensuring work meets SLA, quality, and compliance requirements.
Able to manage multiple priorities and maintain accurate records.
Experience managing facilities service requests and tracking resolutions.
Strong communication and customer service skills with a professional, responsive approach.
Self-motivated, energetic, and adaptable in a fast-paced environment.
A strong team player skilled in building effective working relationships.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.