Workplace Experience Host
| Dyddiad hysbysebu: | 13 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mawrth 2026 |
| Lleoliad: | EC3M 4BY |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 90039 |
Crynodeb
As Workplace Experience Host, you will be at the heart of delivering exceptional, memorable experiences for both colleagues and guests across our London offices. You'll play a key role in shaping a welcoming, dynamic, and engaging environment in London
· To be highly visible, always available and the “go to” person for queries
· To deliver a 5* hotel concierge style experience at all times
· Proactively identify opportunities to enhance the workplace experience - always going the extra mile to surprise and delight
· Be the face of Workplace Experience team by providing tangible service that is visible and easily accessible
· Support Event Experience Lead, Guest Services and Security leadership team to deliver contractual service requirements, ensuring process compliance
· Own touchpoint areas as a whole; liaising with housekeeping, catering, porterage, and all relevant departments to ensure that it is set to agreed standards at all times
· SIA certification (training can be provided if required)
· To action and respond to all email requests with 48hrs of their receipt.
· Point of contact for Event hosts, supporting coordination with Hospitality and scheduling porterage, and third party event setup/setback
· Creating and maintaining spreadsheets, and supply of data for auditing purposes
Main duties
· Greet and acknowledge all visitors and colleagues in lobby and working areas as they arrive/depart/pass by, ensuring they receive exceptional service
· Deliver cloakroom service and lost property management
· Work collaboratively with wider team in handling of groups and VIPs etc.
· Host contractors on site
· Knowledgeable to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
· Liaise with VIPs and return visitors and ensure complete satisfaction during their time on site
· Interact with colleagues and visitors, and effectively deal with basic glitches, and inform the Event Experience Lead
· Proactively manage queues, striving to make the arrival or departure process as efficient as possible
· Preempt needs of visitors and colleagues
· Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
· Ensure communication and follow-up on any problems, visitors or colleague requests, and special requirements
· Support furniture setup of event spaces and collaboration spaces, as well as resetting areas to agreed layouts
· Ensuring name badges are produced and onsite ahead of event delivery, including managing registration
· Conduct floor walks and service audits, and proactively logging work orders
· Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
· Cover support the provision of Guest Services and MRMS
· Conduct visitor arrival/departure check-in and check-out by managing and issuing access, according to agreed visitor and contractor access processes that is smooth and efficient
· Place stationary orders, print hub deliverables are maintained, audits conducted and colleague locker management
· Administrative tasks and ad hoc reporting
· Respond to First Aid incidents
· To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
· Complete any reasonable management request or task
· Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Person Specification
· 1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
· Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
· Immaculate personal presentation and sense of style
· Flexible, agile, and adaptable
· Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
· Flexible, agile, adaptable and ability to go that extra mile
· Comfortable with wearable and mobile tech (radios, headsets, tablets)
· Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
· Must be highly proficient in Outlook, Word, Teams, and Chrome
· Competent operating VMS and MRMS platforms
· Essential to be able to process large volume of queries across multiple platforms
· Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
· To be highly visible, always available and the “go to” person for queries
· To deliver a 5* hotel concierge style experience at all times
· Proactively identify opportunities to enhance the workplace experience - always going the extra mile to surprise and delight
· Be the face of Workplace Experience team by providing tangible service that is visible and easily accessible
· Support Event Experience Lead, Guest Services and Security leadership team to deliver contractual service requirements, ensuring process compliance
· Own touchpoint areas as a whole; liaising with housekeeping, catering, porterage, and all relevant departments to ensure that it is set to agreed standards at all times
· SIA certification (training can be provided if required)
· To action and respond to all email requests with 48hrs of their receipt.
· Point of contact for Event hosts, supporting coordination with Hospitality and scheduling porterage, and third party event setup/setback
· Creating and maintaining spreadsheets, and supply of data for auditing purposes
Main duties
· Greet and acknowledge all visitors and colleagues in lobby and working areas as they arrive/depart/pass by, ensuring they receive exceptional service
· Deliver cloakroom service and lost property management
· Work collaboratively with wider team in handling of groups and VIPs etc.
· Host contractors on site
· Knowledgeable to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
· Liaise with VIPs and return visitors and ensure complete satisfaction during their time on site
· Interact with colleagues and visitors, and effectively deal with basic glitches, and inform the Event Experience Lead
· Proactively manage queues, striving to make the arrival or departure process as efficient as possible
· Preempt needs of visitors and colleagues
· Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
· Ensure communication and follow-up on any problems, visitors or colleague requests, and special requirements
· Support furniture setup of event spaces and collaboration spaces, as well as resetting areas to agreed layouts
· Ensuring name badges are produced and onsite ahead of event delivery, including managing registration
· Conduct floor walks and service audits, and proactively logging work orders
· Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
· Cover support the provision of Guest Services and MRMS
· Conduct visitor arrival/departure check-in and check-out by managing and issuing access, according to agreed visitor and contractor access processes that is smooth and efficient
· Place stationary orders, print hub deliverables are maintained, audits conducted and colleague locker management
· Administrative tasks and ad hoc reporting
· Respond to First Aid incidents
· To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
· Complete any reasonable management request or task
· Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Person Specification
· 1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
· Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
· Immaculate personal presentation and sense of style
· Flexible, agile, and adaptable
· Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
· Flexible, agile, adaptable and ability to go that extra mile
· Comfortable with wearable and mobile tech (radios, headsets, tablets)
· Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
· Must be highly proficient in Outlook, Word, Teams, and Chrome
· Competent operating VMS and MRMS platforms
· Essential to be able to process large volume of queries across multiple platforms
· Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation