EXTERNAL RELATIONS OFFICER
| Dyddiad hysbysebu: | 23 Chwefror 2026 |
|---|---|
| Cyflog: | £29,540 i £32,061 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Mawrth 2026 |
| Lleoliad: | HU1 1HR |
| Cwmni: | Hull City Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 33536 |
Crynodeb
Fixed-term for 6 months to cover secondment
About Us The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings.
The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.
The JobAs a social landlord, we are particularly focussed on excellent customer care and support to persons living in our homes, aiming to provide the best possible customer journey/experience, and are always looking to tailor our service delivery to accommodate for individual customer needs.
An opportunity has arisen for an External Relations Officer who will be based in our External Relations Team. This a full time (37 hours) role fixed term for six months. Hybrid working arrangements (home/office) will be considered once training has been completed.
If you feel you have the required skills, knowledge, and experience this may be an opportunity for you.
Day-to-day supervision of Housing Investment and Contractors customer feedback cases (complaints) to ensure the team are meeting performance targets and best practice.
Quality monitor complaint replies against regulation standards and best practice and implement training/service improvements where needed
Provide problem solving advice and decision making on compensation payments linked to complaints where required.
Ensuring all stakeholders are informed about planned improvement/repair work in and around their homes and communities by developing/supervising a range of engagement activities.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Tracy Pocklington, External Relations Manager 01482 616 153 or Tracy.Pocklington@hullcc.gov.uk
About Us The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings.
The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.
The JobAs a social landlord, we are particularly focussed on excellent customer care and support to persons living in our homes, aiming to provide the best possible customer journey/experience, and are always looking to tailor our service delivery to accommodate for individual customer needs.
An opportunity has arisen for an External Relations Officer who will be based in our External Relations Team. This a full time (37 hours) role fixed term for six months. Hybrid working arrangements (home/office) will be considered once training has been completed.
If you feel you have the required skills, knowledge, and experience this may be an opportunity for you.
Day-to-day supervision of Housing Investment and Contractors customer feedback cases (complaints) to ensure the team are meeting performance targets and best practice.
Quality monitor complaint replies against regulation standards and best practice and implement training/service improvements where needed
Provide problem solving advice and decision making on compensation payments linked to complaints where required.
Ensuring all stakeholders are informed about planned improvement/repair work in and around their homes and communities by developing/supervising a range of engagement activities.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Tracy Pocklington, External Relations Manager 01482 616 153 or Tracy.Pocklington@hullcc.gov.uk
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.