Team Leader

Dyddiad hysbysebu:	23 Chwefror 2026
Cyflog:	£14.53 i £17.69 yr awr
Gwybodaeth ychwanegol am y cyflog:	£14.53 - £17.69 an hour
Oriau:	Llawn Amser
Dyddiad cau:	22 Mawrth 2026
Lleoliad:	Nottingham, NG12 5JU
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0045-26-0014

Crynodeb

JOB DESCRIPTION Post -Team Leader Salary Grade -£14.53 - £17.69 per hour Reporting to -Practice Manager Accountable to -Practice Manager PURPOSE OF THE ROLE The role manages the daily operational delivery of services to support efficient clinical delivery for a specific practice within VHG. This includes people, administrative, building and operational management that complies with statutory and CQC guidelines MAIN DUTIES AND RESPONSIBILITIES Management of staff- Management of the practice staff in the provision of high-quality patient focused service to support the Practice and meet the service demands Line management of Reception Hub staff Ensure staff are monitored and developed ensuring professional operational standards and excellence in patient care and safety are implemented and maintained. Organisation of rotas to ensure an adequate and safe level of staff at all times - Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change - Monitor relevant day to day administration, in relation to patient services ensuring it remains effective - Maintain effective communication both within the Practice and within all the relevant agencies - Arrange team meetings; prepare agendas and distribution of minutes as necessary - Assist in the development of protocols, review and update as required in conjunction with Practice Manager - Alongside the HR manager provide a range of HR management services, including recruitment, selection, supervision, training, health & safety, discipline and grievance and delegation of workloads for all members of the Reception team - Organise and manage meetings to promote good team working across the practice - Perform regular staff 1-1s and appraisals as required Operational -Act as a subject matter expert of IT/Telephony services within the Practice and ensure that the use of the systems are maximised - Liaise with NHIS to solve IT problems and ensure a smooth running of practice information systems - Initiate, develop and maintain excellent third-party relationships, e.g.: patient group and other stakeholders to grow, maintain and support services and performance delivery - Develop effective working relationships with other leads within the practice to ensure a smooth support of clinical delivery - Take the lead on ensuring day to day operational problems are resolved to ensure a high-class service for patients Patient Services -Ensure compliance with patient confidentiality at all times, in line with current legislation - Working with the rest of the management team, maintain an accurate and efficient appointment system taking account of national and local requirements on access and patient surveys - Ensure the reception team respond to and manage calls appropriately and in line with Practice policy - Ensure calls abandoned are at a minimum and that response rates are in line with current targets. Provide regular reports to the Practice Manager regarding response rates - Ensure all patient information is accurate, easily accessible and kept up to date - Participate in regular audits across all services regarding patient satisfaction conducted in conjunction with the reception team and phone system audit - Use all feedback from patients and staff to improve the front-line service to patients -Be the first point of contact of for complaints and resolve as appropriately, ensuring relevant reporting of complaints and incidents - Act as primary point of contact for the dissemination of information and communication with internal and external parties CULTURAL Learning & Development Ensure continuing education, training and development is undertaken to meet role specific and governance guidelines for Continuing Professional Development. Continue to develop soft skills and emotional intelligence in line with the requirements and culture and to uphold the values and culture of Village Health Group. Safeguarding Responsibilities The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by: - Attending mandatory training on Safeguarding children and adults. - Making sure they are familiar with their and the organisations requirements under relevant legislation. - Adhering to all relevant national and local policies, procedures, practice guidance (e.g., LSCB Child Protection Procedures and Practice Guidance) and professional codes. - Reporting any concerns to the appropriate authority. Mobility Employees may be required to work at any sites within VHG BEHAVIOURS VHG staff should strive towards the following behaviours to support their professional development and working life o Communicate appropriately and clearly and also know when to listen o Polite and professional at all times o Self- starting, inquisitive and determined o Organised, Structured and Purposeful o Diplomatic, Tactful, Emotionally Aware o Determined, Focused and Resilient o Self -Aware as an individual or part of a team o Happy to Contribute, Respectful, Adaptable o Eager to learn and seek the highest outcomes o Patient and outcome focused o Respectfully challenging and decisive o Know when to ask for help o Work Safely o Visible leadership and consistent management ADMINISTRATION & GENERAL As an employee of VHG it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions. To work to the agreed standards, policies and procedures, values, and beliefs of the organisation The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.