Reception Team Leader
| Dyddiad hysbysebu: | 23 Chwefror 2026 |
|---|---|
| Cyflog: | £13.50 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £13.50 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mawrth 2026 |
| Lleoliad: | Nottingham, NG4 2FN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5648-26-0003 |
Crynodeb
Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc. Support the practice manager in the reviewing and updating of practice policies and procedures. Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate. Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software. To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS. To introduce new policies and procedures in line with current regulations Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff. To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person. To be a point of contact for staff and patient queries and concerns. The greeting of patients, dealing with their enquiries in a courteous and polite manner. Dealing with patient complaints relating to front desk/reception services. Making appointments and booking patients in for surgeries and clinics. Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information. Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics. Responding to and resolving all local IT issues where appropriate liaising with NHIS/ the ICB IT support/or others to resolve hardware and software issues. Setting up new members of staff in the clinical and other IT systems. Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice. Providing support and ensure training for current and new staff is carried out. Support practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews. Training of staff on practice IT systems as necessary.