Workplace Experience Manager
| Posting date: | 29 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | E14 5EY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 89530 |
Summary
Workplace Experience Manager
We're seeking a Workplace Experience Manager to lead our London team and deliver a world-class environment for EY colleagues. Acting as the main point of contact for building users, you'll ensure seamless, high-quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You'll champion continuous improvement and set the standard for exceptional workplace experiences.
Key Responsibilities
-Lead and motivate Workplace teams, ensuring service excellence and operational efficiency.
-Act as senior contact for client and stakeholders, managing relationships and resolving escalations.
-Oversee delivery of integrated services including cleaning, waste, and hospitality.
-Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity.
-Drive improvements using feedback, best practice, and performance data.
-Support Hospitality Assured accreditation across London sites.
What We're Looking For
-Proven experience in people management and customer-facing roles.
-Strong stakeholder engagement and communication skills.
-High IT literacy; IOSH and CAFM experience desirable.
-Ability to manage multiple priorities and deliver operational excellence.
-Flexible, resilient, and committed to creating outstanding workplace experiences.
Desirable Skills
-Project management experience.
-Knowledge of Hospitality Assured standards.
-Experience reviewing processes to drive efficiency.
#MISCM
We're seeking a Workplace Experience Manager to lead our London team and deliver a world-class environment for EY colleagues. Acting as the main point of contact for building users, you'll ensure seamless, high-quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You'll champion continuous improvement and set the standard for exceptional workplace experiences.
Key Responsibilities
-Lead and motivate Workplace teams, ensuring service excellence and operational efficiency.
-Act as senior contact for client and stakeholders, managing relationships and resolving escalations.
-Oversee delivery of integrated services including cleaning, waste, and hospitality.
-Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity.
-Drive improvements using feedback, best practice, and performance data.
-Support Hospitality Assured accreditation across London sites.
What We're Looking For
-Proven experience in people management and customer-facing roles.
-Strong stakeholder engagement and communication skills.
-High IT literacy; IOSH and CAFM experience desirable.
-Ability to manage multiple priorities and deliver operational excellence.
-Flexible, resilient, and committed to creating outstanding workplace experiences.
Desirable Skills
-Project management experience.
-Knowledge of Hospitality Assured standards.
-Experience reviewing processes to drive efficiency.
#MISCM