Customer Service Advisor
| Dyddiad hysbysebu: | 29 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,607 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Chwefror 2026 |
| Lleoliad: | Chatham, ME4 4LL |
| Cwmni: | MHS Homes |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 105 |
Crynodeb
Job Advert
Join #teammhs as a Customer Service Advisor
At mhs homes, we're looking for three dedicated Customer Service Advisor’s:
* 1 x permanent role
* 2 x fixed term contracts (6 months and 12 months)
You will be the welcoming first point of contact for our customers—by phone, email, face-to-face and online. With your experience
and empathy, you’ll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.
You’ll be a champion for great service, listening closely, responding with care and working with colleagues to get things right
first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our
communities.
What you’ll be doing:
* Handling high volumes of contact centre calls and digital enquiries
* Resolving most issues at first point of contact with professionalism and empathy
* Supporting customers with repairs, payments, tenancy advice and more
* Sharing feedback and helping to improve services
* Encouraging use of self-service and digital tools
* Recording all customer interactions clearly and respectfully
What you'll bring:
* Experience in a contact centre or customer-facing role
* Strong listening and communication skills
* Confidence with Microsoft Office and business systems
* Patience, resilience and sensitivity to diverse customer needs
* A commitment to continuous learning and improvement
It’s desirable (but not essential) if you’ve used CRM software or worked in social housing before.
Why mhs?
We’re more than housing—we’re a purpose-driven team focused on people and communities. You’ll join a supportive environment where
your voice matters and your development is taken seriously.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Join #teammhs as a Customer Service Advisor
At mhs homes, we're looking for three dedicated Customer Service Advisor’s:
* 1 x permanent role
* 2 x fixed term contracts (6 months and 12 months)
You will be the welcoming first point of contact for our customers—by phone, email, face-to-face and online. With your experience
and empathy, you’ll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.
You’ll be a champion for great service, listening closely, responding with care and working with colleagues to get things right
first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our
communities.
What you’ll be doing:
* Handling high volumes of contact centre calls and digital enquiries
* Resolving most issues at first point of contact with professionalism and empathy
* Supporting customers with repairs, payments, tenancy advice and more
* Sharing feedback and helping to improve services
* Encouraging use of self-service and digital tools
* Recording all customer interactions clearly and respectfully
What you'll bring:
* Experience in a contact centre or customer-facing role
* Strong listening and communication skills
* Confidence with Microsoft Office and business systems
* Patience, resilience and sensitivity to diverse customer needs
* A commitment to continuous learning and improvement
It’s desirable (but not essential) if you’ve used CRM software or worked in social housing before.
Why mhs?
We’re more than housing—we’re a purpose-driven team focused on people and communities. You’ll join a supportive environment where
your voice matters and your development is taken seriously.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.