Performance Operation Manager | Great Western Hospitals NHS Foundation Trust
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £47,810 - £54,710 per annum |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Swindon, SN25 4AN |
| Company: | The Great Western Hospitals NHS FT |
| Job type: | Permanent |
| Job reference: | 7731879/249-7731879 |
Summary
Do you want to be part of a forward-thinking team that delivers innovative technical solutions to improve patient pathways, service delivery, and patient experience. At Great Western Hospital Trust, we are committed to excellence and innovation in healthcare. Our Trust is known for its supportive and collaborative environment, where every team member is valued and encouraged to grow.
• Innovation: We are at the forefront of healthcare technology, continuously seeking new ways to enhance patient care through automation and other advanced solutions.
• Professional Development: We offer numerous opportunities for professional growth and development, including training programs, workshops, and career advancement pathways.
• Community Impact: By joining us, you will be making a significant impact on the health and well-being of our community. Our work directly contributes to improving patient outcomes and experiences.
• Supportive Environment: Our STAR values ensure a respectful, ambitious, and team-oriented workplace where everyone is dedicated to putting patients first.
This role involves a significant amount of project management aimed at improving patient pathways, service delivery, and patient experience. You will work closely with senior leadership and Heads of Service across the trust and wider system to ensure efficient and standardised automation support.
• Performance Management: Ensure the delivery of key performance indicators for the Robotic Process Automation (RPA) team, aligning with divisional and organisational goals, including national targets like 18-weeks Referral to Treatment and cancer performance.
• Data Analysis: Use multiple IT systems to analyse and interpret complex data, create performance reports, and act upon them.
• Reporting: Deliver analysis reports, implement and monitor departmental procedures, and liaise with other management groups to ensure processes meet organisational needs.
• Communication: Provide complex or sensitive information to various audiences within the Trust, tailoring reports to relevant needs.
• Quality Assurance: Maintain high standards and quality within the RPA team, taking corrective actions as needed.
• Target Monitoring: Monitor access and waiting times targets daily, implementing remedial plans to avoid breaches.
• IT Systems Development:Assist in developing IT systems to identify and validate long waiters, ensuring patients are booked according to need and compliance with Trust policies.
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
• Operationally responsible for delivering key performance indicators for the Robotic Process Automation (RPA) team.
• Ensure alignment with divisional and organisational goals, including national targets such as 18-weeks Referral to Treatment and cancer performance.
• Monitor and act upon performance reports, KPIs, and other metrics like direct mail rejections, e-referral activity, slot utilisation, and waiting list management.
Please see the attached job description for full information
This advert closes on Thursday 12 Feb 2026
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