Systems Administration Specialist (EPMA) | East London NHS Foundation Trust
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £44,806 - £53,134 Per anum |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | London, E2 9NJ |
| Company: | East London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7713206/363-CP7713206 |
Summary
The System Administration Specialist is a key member of the EPMA Systems team. The post will be responsible for the maintenance of the Trusts application suite and systems, ensuring continuity of service, resolution of ongoing operational issues, training of users and generation of reports.
The post is a specialist technical role in a team of specialist application staff, and acts as a point of escalation for the Systems Team or the wider Digital Department. The System Administration Specialist is responsible for ensuring incidents and service requests are managed effectively and in accordance with Service Level Agreements (SLA’s).
The post is a subject matter expert for clinical and non-clinical applications, minimising the service impact of any issues, changes or problems associated with the Trusts EPMA system suite. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.
The post holder is also responsible for working closely with the project and Pharmacy teams, ensuring system upgrades or new application implementations are planned or executed safely and effectively. This involves working as part of a team or on an individual basis with application vendors, internal or external stakeholders and other technical experts, ensuring assigned project tasks are completed within project tolerances.
Maintain specific, in depth knowledge of the EPMA system and related applications supported by the applications team
Maintain a comprehensive knowledge of current working practices within the Trust
Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complex situations in simple terms to staff at all levels
Develop Standard Operating Procedures (SOPs) for routine activities, ensuring all systems administrators adopt standard working practices, and provide procedures for the technical teams to enable them to undertake repeatable, low risk operational tasks
Establish procedures for the routine support or maintenance of the EPMA system, ensuring health and performance is monitored or maintained to an optimal level
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Work with the Senior Systems Administration Specialists to review the quality of systems support and focus on continual service improvement
Work with other members of the Digital, Infrastructure and Informatics teams to manage and resolve EPMA system related issues and queries
To train and support staff in all necessary aspects of the EPMA system
To analyse and provide reports on the EPMA system as a matter of routine and when requested
To liaise closely with system supplier to ensure electronic medicines management issues are raised and resolved in a timely manner
To work as part of the Saturday/Bank Holiday Pharmacy team when required ensuring high standards, compliance and duties of a Pharmacy Technician are maintained
Ensure continued compliance with GPhC Pharmacy Technician regulations and carry out activities to maintain registration with the GPhC
For full details of the job description and person specification, please refer to the attached job description and person specification
This advert closes on Sunday 1 Feb 2026