HFP - Customer Service Advisor
| Dyddiad hysbysebu: | 15 Ionawr 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 14 Chwefror 2026 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | VENOT Services Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
Role Overview
This placement supports the front-line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public-facing environment.
Key Duties
Issue Qmatic tickets and book customer appointments
Shadow reception staff and assist with queue triage
Provide advice on common resident queries
Support residents with online applications and basic troubleshooting
Build confidence managing a busy reception area
Experience & Requirements
No previous experience required
Placement must align with the individual’s future career goals
Commitment to the full placement duration
Willingness to learn, follow instructions, and work in a diverse cultural environment
Preferably aged 19+ due to the nature of the role
Personal Attributes
Confident and approachable with strong people skills
Calm and helpful under pressure
Strong verbal communication skills
Positive, can-do attitude
Support & Training
The placement includes one-to-one guidance, an induction day, and full training. Training will cover:
Safeguarding
Unconscious Bias
Display Screen Equipment (DSE)
Stress Awareness
Cyber Security
GDPR & Data Protection
Fire Awareness
Health & Safety
Relevant IT systems and packages
This placement supports the front-line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public-facing environment.
Key Duties
Issue Qmatic tickets and book customer appointments
Shadow reception staff and assist with queue triage
Provide advice on common resident queries
Support residents with online applications and basic troubleshooting
Build confidence managing a busy reception area
Experience & Requirements
No previous experience required
Placement must align with the individual’s future career goals
Commitment to the full placement duration
Willingness to learn, follow instructions, and work in a diverse cultural environment
Preferably aged 19+ due to the nature of the role
Personal Attributes
Confident and approachable with strong people skills
Calm and helpful under pressure
Strong verbal communication skills
Positive, can-do attitude
Support & Training
The placement includes one-to-one guidance, an induction day, and full training. Training will cover:
Safeguarding
Unconscious Bias
Display Screen Equipment (DSE)
Stress Awareness
Cyber Security
GDPR & Data Protection
Fire Awareness
Health & Safety
Relevant IT systems and packages
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.