Customer Service Advisor
| Posting date: | 12 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,265 |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Battersea, SW8 4DF |
| Company: | The Compleat Food Group |
| Job type: | Permanent |
| Job reference: | 1517 |
Summary
Job Advert
Customer Service Advisor
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to
create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real
Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio,
we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products,
continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape
the future of food for the better.
Location: Harvey and Brockless, Battersea, London
Harvey and Brockless are producers and distributor of speciality foods, working with artisan food producers across the globe. They
have the largest collection of British farmhouse cheeses in the UK. At our site in Battersea, we slice and dice these cheeses to
the liking of our customers.
Hours: Monday to Friday, 9am – 5pm
Salary: £27,265
Purpose:
To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer
service at every interaction, ensuring a faultless supply of quality goods.
Your Duties Will Include:
* Provide a polite and professional first impression for customers calling for advice and to place orders.
* To build a rapport with customers, listening attentively to input orders accurately and efficiently on the system.
* Ensure that all incoming calls are answered within the set target times and in a welcoming and empathetic manner
* Monitor and verify all orders received, ensuring accuracy, resolving discrepancies, and escalating issues when necessary
* Liaise with customers regarding stock shortages and special orders.
* Handle all general enquiries and ensure that more complex customer queries are escalated
* Encourage further sales where possible through short-dated or over-stocked goods
* Update system with any relevant information received.
* Understanding the business and obtaining knowledge of both the company and our customers.
Knowledge, Experience and Skills:
* Previous customer service experience
* Good telephone manner
* Good verbal and written communication skills
* Basic proficiency in Microsoft Office (Word, Outlook, Teams)
* Ability to solve problems within the area of work
* Able to multi-task and prioritise workload appropriately.
* Accurate and thorough with attention to detail
* Self-motivated, able to work on own initiative
* Understanding of a quality focused environment
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or
unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition
team.
Customer Service Advisor
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to
create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real
Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio,
we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products,
continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape
the future of food for the better.
Location: Harvey and Brockless, Battersea, London
Harvey and Brockless are producers and distributor of speciality foods, working with artisan food producers across the globe. They
have the largest collection of British farmhouse cheeses in the UK. At our site in Battersea, we slice and dice these cheeses to
the liking of our customers.
Hours: Monday to Friday, 9am – 5pm
Salary: £27,265
Purpose:
To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer
service at every interaction, ensuring a faultless supply of quality goods.
Your Duties Will Include:
* Provide a polite and professional first impression for customers calling for advice and to place orders.
* To build a rapport with customers, listening attentively to input orders accurately and efficiently on the system.
* Ensure that all incoming calls are answered within the set target times and in a welcoming and empathetic manner
* Monitor and verify all orders received, ensuring accuracy, resolving discrepancies, and escalating issues when necessary
* Liaise with customers regarding stock shortages and special orders.
* Handle all general enquiries and ensure that more complex customer queries are escalated
* Encourage further sales where possible through short-dated or over-stocked goods
* Update system with any relevant information received.
* Understanding the business and obtaining knowledge of both the company and our customers.
Knowledge, Experience and Skills:
* Previous customer service experience
* Good telephone manner
* Good verbal and written communication skills
* Basic proficiency in Microsoft Office (Word, Outlook, Teams)
* Ability to solve problems within the area of work
* Able to multi-task and prioritise workload appropriately.
* Accurate and thorough with attention to detail
* Self-motivated, able to work on own initiative
* Understanding of a quality focused environment
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or
unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition
team.