HFP - Customer Service Advisor
| Posting date: | 15 January 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 14 February 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | VENOT Services Limited |
| Job type: | Temporary |
| Job reference: |
Summary
Role Overview
This placement supports the front-line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public-facing environment.
Key Duties
Issue Qmatic tickets and book customer appointments
Shadow reception staff and assist with queue triage
Provide advice on common resident queries
Support residents with online applications and basic troubleshooting
Build confidence managing a busy reception area
Experience & Requirements
No previous experience required
Placement must align with the individual’s future career goals
Commitment to the full placement duration
Willingness to learn, follow instructions, and work in a diverse cultural environment
Preferably aged 19+ due to the nature of the role
Personal Attributes
Confident and approachable with strong people skills
Calm and helpful under pressure
Strong verbal communication skills
Positive, can-do attitude
Support & Training
The placement includes one-to-one guidance, an induction day, and full training. Training will cover:
Safeguarding
Unconscious Bias
Display Screen Equipment (DSE)
Stress Awareness
Cyber Security
GDPR & Data Protection
Fire Awareness
Health & Safety
Relevant IT systems and packages
This placement supports the front-line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public-facing environment.
Key Duties
Issue Qmatic tickets and book customer appointments
Shadow reception staff and assist with queue triage
Provide advice on common resident queries
Support residents with online applications and basic troubleshooting
Build confidence managing a busy reception area
Experience & Requirements
No previous experience required
Placement must align with the individual’s future career goals
Commitment to the full placement duration
Willingness to learn, follow instructions, and work in a diverse cultural environment
Preferably aged 19+ due to the nature of the role
Personal Attributes
Confident and approachable with strong people skills
Calm and helpful under pressure
Strong verbal communication skills
Positive, can-do attitude
Support & Training
The placement includes one-to-one guidance, an induction day, and full training. Training will cover:
Safeguarding
Unconscious Bias
Display Screen Equipment (DSE)
Stress Awareness
Cyber Security
GDPR & Data Protection
Fire Awareness
Health & Safety
Relevant IT systems and packages
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.