Associate End User Computing Engineer
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £30,485 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Swansea |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 444009/1 |
Crynodeb
Would you enjoy working in a fast paced, diverse role and having a high level of autonomy?
Would you like the opportunity to provide a proficient customer service by delivering IT support to our customers?
If so, this could be the role for you.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers.
At the Driver and Vehicle Licensing Agency (DVLA) our Associate End User Computing (EUC) Engineers work under limited supervision supporting several products, product sets, systems and hardware to help maintain the availability of the IT service experienced by end users. Working in a multi skilled team-based environment, the engineer has responsibility for providing IT support to customers/contractors.
Aspects of the role include, but are not limited to ServiceNow, Deskside support, Install, Moves and Changes to End User devices, Build Lab Engineering and IT Stores asset management. Our core working hours are between 7am - 5pm.
Your responsibilities will include, but aren’t limited to:
Apply and operate EUC processes, tools and technologies and highlight areas for improvement in support of I&OPS and ITS objectives. Take ownership for listening to and understanding the customer’s problem. Escalate and/or gain support where necessary to resolve the problem. Use relevant information to diagnose and to resolve or enable resolution in line with agreed service levels. Meet user needs in relation to End User Devices and have the technical understanding of a variety of products to match the needs of users to a range of appropriate devices. Keep up to date with new or emerging technologies. Work closely with Service Asset and Configuration Management team to support the reuse and disposal of assets in line with agreed processes and policies. Support the digital transformation of DVLA services in line with UK Government Digital Strategy.For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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