Senior Case Administrator
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30975-30975 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ionawr 2026 |
| Lleoliad: | Leicester, LE18 4TN |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 306849-43884853 |
Crynodeb
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TN Salary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TNSalary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TN Salary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TN Salary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Wingston, Leicester LE18 4TN Salary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TNSalary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TN Salary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TN Salary: £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.
What you’ll do as a Senior Case Administrator
- Complete and oversee mandatory daily administrative tasks, including release paperwork
- Carry out 2-day checks (or be working towards completion)
- Delegate tasks and support the Admin team
- Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
- Act as a specialist administrator, leading on new processes and policy implementation
- Support training and resource planning within the department
- Identify trends, propose solutions, and contribute to service improvement
- Support innovation and change within OMU
Does this sound like you?
- Excellent administrative skills in a busy office environment
- Strong written and verbal communication skills
- High-level proficiency in Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Current Sentence Calculation Licence to Operate
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
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