Patient Experience Lead
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | £31,049.00 i £37,796.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 - £37796.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Ionawr 2026 |
| Lleoliad: | Liverpool, L69 3GF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1812-26-0000 |
Crynodeb
100% compliance with complaints, learning events, and significant events processes. On-time delivery of monthly dashboards and quarterly reports, with accurate KO14b submissions. Evidence of at least one patient-led improvement action per practice per year, informed by complaints, FFT, or PPG feedback. Evidence of at least one operational improvement action per year, informed by learning events, or significant events. PPG activity supported across all practices, with a minimum of one engagement output per practice per year. Positive feedback from practices regarding clarity, consistency, and support in complaints handling. Demonstrable reduction in escalation of complaints through effective management and learning.