Customer Service Supervisor
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £28,029 to £30,339 per year |
| Additional salary information: | Generous holiday allowances, flexible working, pension scheme. |
| Hours: | Full time |
| Closing date: | 03 February 2026 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | University of Exeter |
| Job type: | Permanent |
| Job reference: | X77666 |
Summary
FICS - Commercial Operations (Hospitality, Conferencing and Events)
This full time, permanent post will be focused on supervising ouR Delivered and Managed hospitality service across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.
Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.
You will have a flexible approach to working patterns, as well as having excellent communication skills.
Our incredibly busy, unique format requires a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment. Previous experience in a fast-paced food delivery setting along with the ability to drive is desired.
You will make a significant contribution to the achievement of the following aims:
ensuring students receive the highest quality student experience
developing standards which ensure the service is at the forefront of the industry
delivering a financial contribution to ensure continuous investment across the University’s estate
Providing exceptional customer service to all our event clients
Development of existing VIP services
We are looking for customer focused, team leader who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.
You will demonstrate high standards and be well organised. On occasion required to support the administration requirements of the department.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
39 days leave per year
options for flexible working
numerous discounts at leading retailers
onsite gyms on all of our campus’ and a cycle to work scheme
sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
For an informal discussion and more information about the role, please contact Max Droudge (Trading Operations Manager), m.j.o.droudge@exeter.ac.uk
This full time, permanent post will be focused on supervising ouR Delivered and Managed hospitality service across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.
Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.
You will have a flexible approach to working patterns, as well as having excellent communication skills.
Our incredibly busy, unique format requires a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment. Previous experience in a fast-paced food delivery setting along with the ability to drive is desired.
You will make a significant contribution to the achievement of the following aims:
ensuring students receive the highest quality student experience
developing standards which ensure the service is at the forefront of the industry
delivering a financial contribution to ensure continuous investment across the University’s estate
Providing exceptional customer service to all our event clients
Development of existing VIP services
We are looking for customer focused, team leader who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.
You will demonstrate high standards and be well organised. On occasion required to support the administration requirements of the department.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
39 days leave per year
options for flexible working
numerous discounts at leading retailers
onsite gyms on all of our campus’ and a cycle to work scheme
sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
For an informal discussion and more information about the role, please contact Max Droudge (Trading Operations Manager), m.j.o.droudge@exeter.ac.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.