Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Estates Helpdesk Administrator
| Dyddiad hysbysebu: | 05 Ionawr 2026 |
|---|---|
| Cyflog: | £30,546.00 i £32,207.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30546.00 - £32207.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Ionawr 2026 |
| Lleoliad: | Homerton, E9 6SR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9293-26-0004 |
Crynodeb
Plan and prioritise your and own work on a daily basis, must be capable of prioritising and own tasks, must be able to adopt a flexible approach and change the plan of work to respond to the clinical environment and work pressures. Communicate effectively and professionally with all levels of Trust staff, both verbally and in a written format, to include emails and the placement of work descriptions. To produce reports and documentation related to the role, as directed by the senior managers to ensure that all service level agreements are met. Operate the Help Desk in accord with the Help Desk Procedures. Notify the relevant manage when jobs have not been assigned. Investigate and remedy work requests which are outstanding or contentious. Review the self-reported jobs and ensure that they are allocated. To support with the administrative processes linked to the day to day running of the help desk team, ensuring deadlines are met. To answer calls in a responsible, professional and timely manner and ensure that the caller is given assurance. Ensure that correct and accurate information is taken from the caller making the request such that the work can be actioned. Prioritise logged jobs according to degree of urgency in accordance with Estates criteria. Recognise when there is a degree of urgent response required and act accordingly. Carry out I.D checks, induction for external contactors and assist in ensuring that the appropriate permits are issued in accordance with the departments policy and procedures. Maintain a professional attitude and ensure the efficient running and co-ordination of the administrative functions being aware of the ever-changing environment. If hot works are to be carried out, ensure that the Trust Fire Officer is advised and necessary permits/isolations are in place. If Medical gas pipeline works are to be carried out ensure necessary permits are issued and that the Authorised Person Medical Gases (AP MG) is informed and any such work has been assessed and authorised by the AP MG. Ensure that all critical calls are escalated to senior managers to ensure that the medical equipment is delivered to patients within an acceptable timescale. Review the status of jobs and escalate to the relevant manager when the response time is about to be breached. Produce statistics on the output of the help desk team, these need to be populated in an excel format and present this to the help desk manager in a report format when required. Work very closely with the Maintenance Team Manager to ensure that the communication regarding work is maintained and developed. Check that the correct information has been recorded when the jobs are closed out and escalate any issues identified to the relevant manager. Make recommendations for improving the system. To liaise with the Estates team regarding minor work and maintenance issues. Raise requisitions for stores supplies when necessary. Contact outside contractors when necessary.