Estates Helpdesk Administrator | Homerton Healthcare NHS Foundation Trust
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 Per Annum |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | Homerton, E9 6SR |
| Company: | Homerton University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7571434/293-CSEP-0621 |
Summary
To operate the Estates Department’s Helpdesk and implement the Control of Contractor’s policy and procedures. To provide administration support e.g. raise purchase orders, communicate with contractors and undertake training on and off site as required to perform the role.
To work within the help desk support team, recording and collating information on the department database to ensure that all maintenance and work calls are logged and processed in a timely manner.
To provide an administrative support service as directed to the team undertaking a range of administrative duties, coordinating diaries, and liaising with staff and managers as directed and within standard processes and procedures. To produce reports and documentation as directed by senior managers to ensure that all service level agreements are met.
Communicate effectively and professionally with all levels of Trust staff, both verbally and in a written format, to include emails and the placement of work descriptions.
To produce reports and documentation related to the role, as directed by the senior managers to ensure that all service level agreements are met.
Operate the Help Desk in accord with the Help Desk Procedures.
Notify the relevant manage when jobs have not been assigned.
Investigate and remedy work requests which are outstanding or contentious.
Review the self-reported jobs and ensure that they are allocated.
To support with the administrative processes linked to the day to day running of the help desk team, ensuring deadlines are met.
To answer calls in a responsible, professional and timely manner and ensure that the caller is given assurance.
Ensure that correct and accurate information is taken from the caller making the request such that the work can be actioned.
Prioritise logged jobs according to degree of urgency in accordance with Estates criteria.
Recognise when there is a degree of urgent response required and act accordingly.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Plan and prioritise your and own work on a daily basis, must be capable of prioritising and own tasks, must be able to adopt a flexible approach and change the plan of work to respond to the clinical environment and work pressures.
Communicate effectively and professionally with all levels of Trust staff, both verbally and in a written format, to include emails and the placement of work descriptions.
To produce reports and documentation related to the role, as directed by the senior managers to ensure that all service level agreements are met.
Operate the Help Desk in accord with the Help Desk Procedures.
Notify the relevant manage when jobs have not been assigned.
Investigate and remedy work requests which are outstanding or contentious.
Review the self-reported jobs and ensure that they are allocated.
To support with the administrative processes linked to the day to day running of the help desk team, ensuring deadlines are met.
To answer calls in a responsible, professional and timely manner and ensure that the caller is given assurance.
Ensure that correct and accurate information is taken from the caller making the request such that the work can be actioned.
Prioritise logged jobs according to degree of urgency in accordance with Estates criteria.
Recognise when there is a degree of urgent response required and act accordingly.
Carry out I.D checks, induction for external contactors and assist in ensuring that the appropriate permits are issued in accordance with the department’s policy and procedures.
Maintain a professional attitude and ensure the efficient running and co-ordination of the administrative functions being aware of the ever-changing environment.
If hot works are to be carried out, ensure that the Trust Fire Officer is advised and necessary permits/isolations are in place.
If Medical gas pipeline works are to be carried out ensure necessary permits are issued and that the Authorised Person Medical Gases (AP MG) is informed and any such work has been assessed and authorised by the AP MG.
Ensure that all critical calls are escalated to senior managers to ensure that the medical equipment is delivered to patients within an acceptable timescale.
Review the status of jobs and escalate to the relevant manager when the response time is about to be breached.
Produce statistics on the output of the help desk team, these need to be populated in an excel format and present this to the help desk manager in a report format when required.
Work very closely with the Maintenance Team Manager to ensure that the communication regarding work is maintained and developed.
Check that the correct information has been recorded when the jobs are closed out and escalate any issues identified to the relevant manager.
Make recommendations for improving the system.
To liaise with the Estates team regarding minor work and maintenance issues.
Raise requisitions for stores supplies when necessary.
Contact outside contractors when necessary.
This advert closes on Monday 19 Jan 2026
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