Band 3 Administrator and Receptionist | Homerton Healthcare NHS Foundation Trust

Dyddiad hysbysebu:	22 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£30,546 - £32,207 per anum
Oriau:	Llawn Amser
Dyddiad cau:	21 Chwefror 2026
Lleoliad:	London, N1 5LZ
Cwmni:	Homerton University Hospital NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7601358/293-EMRS1-0541

Crynodeb

We are looking for an administrator to join our team to make a difference, helping patients to be treated sooner for their physiotherapy or pain problem.

You will play a key administrative role in validating our waiting list, making sure that waiting list details are correct, removing duplicates and ensuring patients are efficiently directed to the appointment that's right for them, helping us to bring down our waiting list.

As well as helping patients over the phone, you will also spend some of your day meeting patients face to face at our busy reception desk, dealing with queries and booking appointments.

You will be based on site at St leonards and work closely with our administration team, physiotherapists, pain clinicians and colleagues in the telephone booking team.

Please note that applications completed using AI will be at a disadvantage

Interviews will be held face to face at St Leonards N1 5LZ


• To validate waiting lists for physiotherapy and pain service

• To filter waiting lists into appropriate appointment categories according to criteriadefined by band 8 clinicians.

• Work closely with Homerton booking service (the clinical assessment service CAS),physiotherapy and pain leads, to ensure available appointments are communicated and filled

• Book patients intointroductory sessions, waiting lists events,groups, classes andunfilledurgent appointments by electronic communication and phone

• Monitor appointments to ensure appointment slots are filledand regularly update managers on waiting times and filling of appointments

• Toprovide a professional ‘front of house’ service to the Locomotor and Pain services at St Leonard’s.

• Tobe responsible for communicating face to face and on the telephone, with the general public and health care professionals from both within and outside the service.

• Tobe responsible for the administration and problem solving that relates to the patient appointment systems.

• Tobe independently responsible for organising the Homerton advocacy service input as and when required to maximise patient care.

• To be independently responsible for the day to day running of the physiotherapy outpatient service reception area.


Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.


• The post holder will be working in a challenging socio-economic environment, involving clients who may be highly distressed, and those from culturally diverse backgrounds.

• Communicate effectively (both verbally and non-verbally) with clients where there will often be barriers to effective communication, e.g. language problems, cultural differences, loss of hearing, pain and fear.




Administrative Duties

• Answering telephone calls ina timelyandappropriate manner. Passing onaccurateand complete messages.


• Dealing with queries and / or givingappropriate informationto thegeneral public, patients,doctorsand other health professionals.

• Promptly solving problems as they arise and keeping people informed of the outcome.

• Manage andmaintainthe integrity of the computerised patient database system in conjunction with other administrative staff.

• Working as part of the administration team and offering support to other parts of the service ifrequired.

• Independently responsible for inductingnew staffmembers to the reception desk systems being perceptive to individual staff needs.

• Attending training, weekly staff meetings and other meetings that enable to post holder to keep up to date with policies,proceduresand other developments.

• To take part in the appraisal scheme by setting performanceobjectivesand being actively involved with review meetings.

• To answer therapist queries quickly and efficiently.

• The post hold willbe responsible forensuring that all department photocopiers are kept in good working order. They will also be expected tomaintainstock levels of all replacement consumable parts and order new tomaintainstock levels.

• The post holder willbe responsible formaintainingdepartment stationary levels

• The post holder willbe responsible forsending out the “First Did Not Attend” letters to both patients and referrers

• The post holder willbe responsible formaintainingthe integrity of patient notes and the safe storage of such in line with the Information Governance Policy

• The post holder willassisttheDeputy Head of service in the collection and inputting of patient satisfaction surveys and patient comments and suggestions for monthly reporting purposes.

• To be independently responsible for organising transport for follow up appointments and booking patients ready via the transport services electronic booking system.

• The post holder will be expected tomonitorrecord and audit the department use of the transport service and should be familiar with the key performance indicators.

• Tobe responsible forsupporting therapist’s use of the RIO database.

• Any duties as may bereasonably requiredby the Operational Manager Clinical Assessment Service, or any other Senior Manager.





Other Job Duties



This job description outlines the current main responsibilities of the post.Howeverthe duties of the post may change and develop overtimeand this job description may, therefore, be amended in consultation with the postholder.






This advert closes on Thursday 29 Jan 2026

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