Customer Accounts Specialist
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | £33,910 to £39,360 per year |
| Hours: | Full time |
| Closing date: | 13 January 2026 |
| Location: | Islington, North London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Clarion Housing Group |
| Job type: | Contract |
| Job reference: | R0018582 |
Summary
Location: Hybrid/Islington
Salary: London - £33,910 - £39,360 per annum / South East - £32,387 - £37,531 per annum / East/Mid/SW - £30,832 - £35,709 per annum
Hours: 36 per week
Contract Type: Fixed Term Contract until October 2026 (secondment cover)
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you’ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
Please review the full role profile before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Tuesday 13th January 2026 at midnight.
Interviews will be held the w/c Monday 19th January 2026.
This is a hybrid role with a base location at our office in Islington. candidates will be expected to work from the office at least 1 day per week.
If you live outside the M25, your salary will be based on your location and aligned to either the South East, East, Midlands, or South West pay scale.
Applicants must have the ability to travel extensively across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
We reserve the right to close this advert early.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Salary: London - £33,910 - £39,360 per annum / South East - £32,387 - £37,531 per annum / East/Mid/SW - £30,832 - £35,709 per annum
Hours: 36 per week
Contract Type: Fixed Term Contract until October 2026 (secondment cover)
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you’ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
Please review the full role profile before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Tuesday 13th January 2026 at midnight.
Interviews will be held the w/c Monday 19th January 2026.
This is a hybrid role with a base location at our office in Islington. candidates will be expected to work from the office at least 1 day per week.
If you live outside the M25, your salary will be based on your location and aligned to either the South East, East, Midlands, or South West pay scale.
Applicants must have the ability to travel extensively across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
We reserve the right to close this advert early.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.