Key Account Director
| Dyddiad hysbysebu: | 27 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2026 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 151709 |
Crynodeb
Key Account Director
Contract: Government
Location: London, SW1A 2AA (some travel across London and the South)
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Key Account Director to lead the delivery of soft services across 16 Government Property Agency locations in London and 19 locations across the South.
This role oversees services including Cleaning, Front of House, Porterage, Logistics, Reprographics, Workplace Services, Catering, and Project Delivery.
You will develop strong strategic partnerships, ensuring customer retention, growth, and outstanding service delivery.
Job Description
We are looking for a senior FM leader with strong transformational skills and the ability to navigate complex, highly structured environments.
You will be accountable for full P&L performance, operational excellence, stakeholder management, and the development of a high-performing team.
Government exposure is not essential, though an understanding of government environments would be highly advantageous.
Key Responsibilities
Provide strategic leadership to deliver all contractual services, ensuring SLA and KPI requirements are consistently met.
Develop and maintain strong relationships with key customer groups, ensuring alignment with the customer’s strategic vision and account development plan (ADP).
Lead all aspects of operational delivery with a safety-first approach, establishing and embedding a strong safety culture.
Oversee P&L performance, ensuring effective budget management, cost control, and profitability.
Ensure compliance with UKSV requirements across internal teams and specialist supply partners.
Lead, develop, and engage a high-performing team through recruitment, coaching, and succession planning.
Manage subcontractors and work with procurement and suppliers to ensure best-value outputs.
Drive operational resilience by developing and implementing Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).
Maintain strong stakeholder management to support retention, service excellence, and growth opportunities.
Professional and Personal Competencies/Qualifications
Strong ability to build trusted relationships quickly and influence across a structured and sometimes bureaucratic environment.
Established background in senior FM leadership with proven transformational capability.
Experience in service integration and operational resilience across dual-function environments.
Skilled in leading teams through change, embedding high safety standards, and driving continuous improvement.
Experience in contract retention and customer growth is advantageous.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, SW1A 2AA (some travel across London and the South)
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Key Account Director to lead the delivery of soft services across 16 Government Property Agency locations in London and 19 locations across the South.
This role oversees services including Cleaning, Front of House, Porterage, Logistics, Reprographics, Workplace Services, Catering, and Project Delivery.
You will develop strong strategic partnerships, ensuring customer retention, growth, and outstanding service delivery.
Job Description
We are looking for a senior FM leader with strong transformational skills and the ability to navigate complex, highly structured environments.
You will be accountable for full P&L performance, operational excellence, stakeholder management, and the development of a high-performing team.
Government exposure is not essential, though an understanding of government environments would be highly advantageous.
Key Responsibilities
Provide strategic leadership to deliver all contractual services, ensuring SLA and KPI requirements are consistently met.
Develop and maintain strong relationships with key customer groups, ensuring alignment with the customer’s strategic vision and account development plan (ADP).
Lead all aspects of operational delivery with a safety-first approach, establishing and embedding a strong safety culture.
Oversee P&L performance, ensuring effective budget management, cost control, and profitability.
Ensure compliance with UKSV requirements across internal teams and specialist supply partners.
Lead, develop, and engage a high-performing team through recruitment, coaching, and succession planning.
Manage subcontractors and work with procurement and suppliers to ensure best-value outputs.
Drive operational resilience by developing and implementing Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).
Maintain strong stakeholder management to support retention, service excellence, and growth opportunities.
Professional and Personal Competencies/Qualifications
Strong ability to build trusted relationships quickly and influence across a structured and sometimes bureaucratic environment.
Established background in senior FM leadership with proven transformational capability.
Experience in service integration and operational resilience across dual-function environments.
Skilled in leading teams through change, embedding high safety standards, and driving continuous improvement.
Experience in contract retention and customer growth is advantageous.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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