SERVICE SUPPORT OFFICER
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | £26,824 to £29,064 per year |
| Hours: | Part time |
| Closing date: | 07 January 2026 |
| Location: | HU6 9BX |
| Company: | Hull City Council |
| Job type: | Contract |
| Job reference: | 33316 |
Summary
Fixed Term until February 2027 due to Maternity Cover
Service Support is a new service brought together to underpin service delivery by providing effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.
The post holder will provide effective, efficient and customer focussed support services to designated Service Teams ensuring compliance with procedures and practices to support the delivery efficient front line services. They will also provide support to the Service Support Team Leader as required.
You must have extensive experience of working in an office / administration environment and a history of working in services ensuring excellent customer experiences. NVQ level 2 required.
For an informal discussion about the role, please contact Sylvia Bilsby, Community Manager on 01482 613 820 or sylvia.bilsby@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Service Support is a new service brought together to underpin service delivery by providing effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.
The post holder will provide effective, efficient and customer focussed support services to designated Service Teams ensuring compliance with procedures and practices to support the delivery efficient front line services. They will also provide support to the Service Support Team Leader as required.
You must have extensive experience of working in an office / administration environment and a history of working in services ensuring excellent customer experiences. NVQ level 2 required.
For an informal discussion about the role, please contact Sylvia Bilsby, Community Manager on 01482 613 820 or sylvia.bilsby@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.