Dewislen

Customer Service

Manylion swydd
Dyddiad hysbysebu: 11 Rhagfyr 2025
Cyflog: £25,000 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 18 Rhagfyr 2025
Lleoliad: Edinburgh, Edinburgh, EH12 9SE
Gweithio o bell: Ar y safle yn unig
Cwmni: Search Consultancy LTD
Math o swydd: Parhaol
Cyfeirnod swydd: Req/676688_1765467837

Gwneud cais am y swydd hon

Crynodeb

Customer Service Advisor - Contact Centre
Starting Salary: £24,900 → rising to £25,750 after 6 months
Location: Edinburgh
Industry-Leading Training | Real Progression | Customer-First Culture

Are you passionate about delivering exceptional customer experience? Looking for a role where every interaction matters, and where your development is a priority? If you thrive in a fast-paced contact centre environment and love resolving customer queries, this is an opportunity to join a business committed to Making a Positive Difference.

We're looking for confident, proactive, people-focused Customer Service Advisors to be the first point of contact for customers across multiple channels - phone, email, digital and written correspondence.

Why You'll Love This Role

✨ Competitive starting salary with a guaranteed pay increase after 6 months
✨ A supportive team culture that values quality conversations over call volume
✨ Clear KPIs, structured coaching and excellent progression opportunities
✨ A customer-obsessed organisation where your voice and ideas matter
✨ Full training provided - bring your customer service skills and we'll help you go further

What You'll Be Doing

As a Customer Service Advisor, you will:

  • Be the first point of contact for customers, delivering exceptional service across inbound/outbound calls, email, written and digital communication.

  • Resolve customer queries at first point of contact, ensuring a smooth and positive experience every time.

  • Work toward key KPIs including first contact resolution, customer satisfaction and quality standards.

  • Maintain accurate and compliant customer records in line with Data Protection, GDPR and Quality Assessment frameworks.

  • Take ownership of unresolved issues, ensuring customers receive timely and effective outcomes.

  • Collaborate with internal teams to gather information and support customer enquiries.

  • Provide consistent, accurate information and set clear expectations for customers.

  • Champion the organisation's values, behaviours and commitment to Making a Positive Difference.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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