Customer Service
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | Edinburgh, Edinburgh, EH12 9SE |
| Remote working: | On-site only |
| Company: | Search Consultancy LTD |
| Job type: | Permanent |
| Job reference: | Req/676688_1765467837 |
Summary
Customer Service Advisor - Contact Centre
Starting Salary: £24,900 → rising to £25,750 after 6 months
Location: Edinburgh
Industry-Leading Training | Real Progression | Customer-First Culture
Are you passionate about delivering exceptional customer experience? Looking for a role where every interaction matters, and where your development is a priority? If you thrive in a fast-paced contact centre environment and love resolving customer queries, this is an opportunity to join a business committed to Making a Positive Difference.
We're looking for confident, proactive, people-focused Customer Service Advisors to be the first point of contact for customers across multiple channels - phone, email, digital and written correspondence.
Why You'll Love This Role
✨ Competitive starting salary with a guaranteed pay increase after 6 months
✨ A supportive team culture that values quality conversations over call volume
✨ Clear KPIs, structured coaching and excellent progression opportunities
✨ A customer-obsessed organisation where your voice and ideas matter
✨ Full training provided - bring your customer service skills and we'll help you go further
What You'll Be Doing
As a Customer Service Advisor, you will:
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Be the first point of contact for customers, delivering exceptional service across inbound/outbound calls, email, written and digital communication.
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Resolve customer queries at first point of contact, ensuring a smooth and positive experience every time.
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Work toward key KPIs including first contact resolution, customer satisfaction and quality standards.
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Maintain accurate and compliant customer records in line with Data Protection, GDPR and Quality Assessment frameworks.
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Take ownership of unresolved issues, ensuring customers receive timely and effective outcomes.
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Collaborate with internal teams to gather information and support customer enquiries.
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Provide consistent, accurate information and set clear expectations for customers.
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Champion the organisation's values, behaviours and commitment to Making a Positive Difference.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.