Customer Service
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £14.02 per hour |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | EH3 9AQ |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Blue Arrow |
| Job type: | Temporary |
| Job reference: |
Summary
Role: Customer Service Representative
Division: Investment, Pensions & Insurance (IP&I)
Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ
Pay rate: £14.02 per hour
Contract: Temporary
Start Date: 26th January 2026
Hours: Full time, 35 hours per week
Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis
Hybrid working available after successful completion of training (up to 3 days working from home)
Training: Full time for 6-8 weeks.
What You’ll Do:
You’ll handle complex enquiries with care and professionalism. You’ll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you’ll play a vital role in supporting customers with life, pensions, investments, and insurance needs.
What You’ll Need:
Experience speaking with customers and a genuine desire to do the right thing
Strong communication skills and a compassionate approach
Attention to detail and confidence using digital tools
Ability to spot opportunities to improve the customer journey
Why join us?
At Scottish Widows, we put customers at the heart of everything we do. You’ll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.
Selection Process:
Screening call
Online registration
Behavioural assessment
Interview
Vetting
Ready to make a difference?
Apply now and be part of a team that values, care, collaboration, and your development.
Division: Investment, Pensions & Insurance (IP&I)
Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ
Pay rate: £14.02 per hour
Contract: Temporary
Start Date: 26th January 2026
Hours: Full time, 35 hours per week
Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis
Hybrid working available after successful completion of training (up to 3 days working from home)
Training: Full time for 6-8 weeks.
What You’ll Do:
You’ll handle complex enquiries with care and professionalism. You’ll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you’ll play a vital role in supporting customers with life, pensions, investments, and insurance needs.
What You’ll Need:
Experience speaking with customers and a genuine desire to do the right thing
Strong communication skills and a compassionate approach
Attention to detail and confidence using digital tools
Ability to spot opportunities to improve the customer journey
Why join us?
At Scottish Widows, we put customers at the heart of everything we do. You’ll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.
Selection Process:
Screening call
Online registration
Behavioural assessment
Interview
Vetting
Ready to make a difference?
Apply now and be part of a team that values, care, collaboration, and your development.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.