Customer Service Advisor
| Dyddiad hysbysebu: | 04 Rhagfyr 2025 |
|---|---|
| Cyflog: | £27,254 i £31,022 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 18 Rhagfyr 2025 |
| Lleoliad: | Customer Service Centre, Roway Lane, Oldbury, B69 3ES |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sandwell Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4240 |
Crynodeb
This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor.
The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell.The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.
We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.
Key Requirements:
Previous experience working in a customer facing or contact centre environment for 12 months
Ability to work independently and collectively as a good team player
Exceptional verbal communication skills who can remain calm and professional
Proficient in using computer systems
Maintain accurate records of enquiries and resolutions, and update customer information records
A passion for helping customers and delivering outstanding customer experiences
Strong active listening skills with the ability to empathise
To be flexible to the needs of the service
If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.
This is a permanent post - 24 hours per week
Working on a rota basis between 8.00am – 8.00pm - 4 days per week:
Monday, Tuesday, Thursday & Friday (6 hours per day)
Previous applicants need not apply.
3 GCSE's at minimum Grade C, including English Language or equivalent
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell.The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.
We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.
Key Requirements:
Previous experience working in a customer facing or contact centre environment for 12 months
Ability to work independently and collectively as a good team player
Exceptional verbal communication skills who can remain calm and professional
Proficient in using computer systems
Maintain accurate records of enquiries and resolutions, and update customer information records
A passion for helping customers and delivering outstanding customer experiences
Strong active listening skills with the ability to empathise
To be flexible to the needs of the service
If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.
This is a permanent post - 24 hours per week
Working on a rota basis between 8.00am – 8.00pm - 4 days per week:
Monday, Tuesday, Thursday & Friday (6 hours per day)
Previous applicants need not apply.
3 GCSE's at minimum Grade C, including English Language or equivalent
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.