Customer Service Advisor
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £27,254 to £31,022 per year, pro rata |
| Hours: | Part time |
| Closing date: | 18 December 2025 |
| Location: | Customer Service Centre, Roway Lane, Oldbury, B69 3ES |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | 4240 |
Summary
This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor.
The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell.The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.
We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.
Key Requirements:
Previous experience working in a customer facing or contact centre environment for 12 months
Ability to work independently and collectively as a good team player
Exceptional verbal communication skills who can remain calm and professional
Proficient in using computer systems
Maintain accurate records of enquiries and resolutions, and update customer information records
A passion for helping customers and delivering outstanding customer experiences
Strong active listening skills with the ability to empathise
To be flexible to the needs of the service
If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.
This is a permanent post - 24 hours per week
Working on a rota basis between 8.00am – 8.00pm - 4 days per week:
Monday, Tuesday, Thursday & Friday (6 hours per day)
Previous applicants need not apply.
3 GCSE's at minimum Grade C, including English Language or equivalent
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell.The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.
We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.
Key Requirements:
Previous experience working in a customer facing or contact centre environment for 12 months
Ability to work independently and collectively as a good team player
Exceptional verbal communication skills who can remain calm and professional
Proficient in using computer systems
Maintain accurate records of enquiries and resolutions, and update customer information records
A passion for helping customers and delivering outstanding customer experiences
Strong active listening skills with the ability to empathise
To be flexible to the needs of the service
If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.
This is a permanent post - 24 hours per week
Working on a rota basis between 8.00am – 8.00pm - 4 days per week:
Monday, Tuesday, Thursday & Friday (6 hours per day)
Previous applicants need not apply.
3 GCSE's at minimum Grade C, including English Language or equivalent
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.