Quantum Advisory - 1st Line IT Support Engineer
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Ionawr 2026 |
| Lleoliad: | Cypress House, Pascal Place, St Mellons, Cardiff CF3 0LW |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ACT Training Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
Do you have a passion for technology and problem-solving? Ready to take your first step into the world of IT? We’re looking for a motivated and enthusiastic 1st Line IT Support Engineer to join our friendly and supportive team.
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We are a professional company; our standards are high and atmosphere is friendly and stimulating.
We offer a friendly place to work with flexible working hours, 24 days holiday per year with holiday trading, increasing holiday entitlement with service, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured training plan and will be given the chance to further develop your skills and career with professional qualifications.
As a 1st Line IT Support Engineer, you will be the first point of contact for IT-related queries and issues within a busy financial services firm. The role will involve:
• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling, and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers
• Supporting project-based work from planning and design through to implementation, support, and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution
We are looking for a candidate who has a strong technical understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employee.
Additional Application Requirements:
Please submit your application with:
-An up-to-date CV
-A cover letter explaining your interest in the role and how your skills align with the apprenticeship.
Eligibility Note:
Applicants who already hold a degree are not eligible to apply for this apprenticeship.
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We are a professional company; our standards are high and atmosphere is friendly and stimulating.
We offer a friendly place to work with flexible working hours, 24 days holiday per year with holiday trading, increasing holiday entitlement with service, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured training plan and will be given the chance to further develop your skills and career with professional qualifications.
As a 1st Line IT Support Engineer, you will be the first point of contact for IT-related queries and issues within a busy financial services firm. The role will involve:
• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling, and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers
• Supporting project-based work from planning and design through to implementation, support, and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution
We are looking for a candidate who has a strong technical understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employee.
Additional Application Requirements:
Please submit your application with:
-An up-to-date CV
-A cover letter explaining your interest in the role and how your skills align with the apprenticeship.
Eligibility Note:
Applicants who already hold a degree are not eligible to apply for this apprenticeship.