12338 - Continuous Improvement Consultant
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | £29,303 i £31,061 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Rhagfyr 2025 |
| Lleoliad: | Birmingham, West Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 12338 |
Crynodeb
Role: Continuous Improvement Consultant
Business: Office of Public Guardian (OPG)
Location: OPG Birmingham, Victoria Square House
Grade: EO
Salary: £29,303 - £31,061
Contract Type: Permanent
Minimum Hours: 18 hours
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
As a Continuous Improvement consultant at the Office of the Public Guardian (OPG), you’ll join a diverse and forward-thinking team dedicated to delivering meaningful change across the organisation. The team leads on projects that improve operational processes and enhance the services we deliver to our users. Working collaboratively with colleagues across OPG, you’ll support the design, implementation, and evaluation of evidence-based improvements that drive efficiency, quality, and user satisfaction.
Duties and Responsibilities
• Work with the Continuous Improvement Team within POAS to ensure that those being impacted by change are involved and consulted to ensure change is introduced effectively.
• Be highly organised and able to work on multiple projects within a tight timescale.
• Manage project progress against agreed plans and ensure that outcomes are aligned to business needs.
• Support policy implementation for POAS and wider OPG Teams.
• Support a culture of ‘evidence’ and ‘user-based’ change across the business, working across all levels of teams and staff to analyse and understand performance.
• Support and contribute to the aims, objectives and performance of POAS and wider OPG Teams.
• Conduct process-mapping workshops to visualise process flows and interdependencies across teams.
• Work with internal teams to identify areas where business improvement is required.
• Identify and evaluate risk and benefits associated with change activity.
• Ensure that project documentation is maintained and kept up-to-date.
• Collate documents to report key achievements to the governance board.
• Continue to develop your own professional skills.
• Positively promote and implement diversity and equality of opportunity in all areas of work.
Agreed Expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. This role may involve occasional travel to Nottingham Embankment House.
Skills & Qualifications
Essential Skills
• Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed (Lead Criteria)
• Ability to work with minimal supervision and committed to give a high-quality performance in all aspects of the role.
• Ability to problem-solve through the collating and analysis of information.
• Experience of using Microsoft packages including Word, Excel, Outlook, Vision, Skype, Teams and other digital tools.
• Experience of implementing or being involved in a change initiative.
Desirable Skills
• Knowledge of CI tools and how to apply them appropriately.
• Experience of conducting process-mapping workshops, identifying issues, risks and benefits.
• An understanding of Change Management methodologies and tools, e.g. Lean Six Sigma.
• Have a genuine interest in Continuous Improvement and to be looking to develop your career with us.
Application process
This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.
In the event of a high number of applications, the lead criteria at sift stage will be: ‘Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed’.
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:
Strengths relevant to the role
The following Behaviours at EO Grade: -
• Changing and Improving (EO Grade) - assessed via a 10-minute presentation on how you have led or been involved in delivering a change.
• Communicating and Influencing (EO Grade)
• Seeing the Big Picture (EO Grade)
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.
Business: Office of Public Guardian (OPG)
Location: OPG Birmingham, Victoria Square House
Grade: EO
Salary: £29,303 - £31,061
Contract Type: Permanent
Minimum Hours: 18 hours
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
As a Continuous Improvement consultant at the Office of the Public Guardian (OPG), you’ll join a diverse and forward-thinking team dedicated to delivering meaningful change across the organisation. The team leads on projects that improve operational processes and enhance the services we deliver to our users. Working collaboratively with colleagues across OPG, you’ll support the design, implementation, and evaluation of evidence-based improvements that drive efficiency, quality, and user satisfaction.
Duties and Responsibilities
• Work with the Continuous Improvement Team within POAS to ensure that those being impacted by change are involved and consulted to ensure change is introduced effectively.
• Be highly organised and able to work on multiple projects within a tight timescale.
• Manage project progress against agreed plans and ensure that outcomes are aligned to business needs.
• Support policy implementation for POAS and wider OPG Teams.
• Support a culture of ‘evidence’ and ‘user-based’ change across the business, working across all levels of teams and staff to analyse and understand performance.
• Support and contribute to the aims, objectives and performance of POAS and wider OPG Teams.
• Conduct process-mapping workshops to visualise process flows and interdependencies across teams.
• Work with internal teams to identify areas where business improvement is required.
• Identify and evaluate risk and benefits associated with change activity.
• Ensure that project documentation is maintained and kept up-to-date.
• Collate documents to report key achievements to the governance board.
• Continue to develop your own professional skills.
• Positively promote and implement diversity and equality of opportunity in all areas of work.
Agreed Expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. This role may involve occasional travel to Nottingham Embankment House.
Skills & Qualifications
Essential Skills
• Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed (Lead Criteria)
• Ability to work with minimal supervision and committed to give a high-quality performance in all aspects of the role.
• Ability to problem-solve through the collating and analysis of information.
• Experience of using Microsoft packages including Word, Excel, Outlook, Vision, Skype, Teams and other digital tools.
• Experience of implementing or being involved in a change initiative.
Desirable Skills
• Knowledge of CI tools and how to apply them appropriately.
• Experience of conducting process-mapping workshops, identifying issues, risks and benefits.
• An understanding of Change Management methodologies and tools, e.g. Lean Six Sigma.
• Have a genuine interest in Continuous Improvement and to be looking to develop your career with us.
Application process
This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.
In the event of a high number of applications, the lead criteria at sift stage will be: ‘Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed’.
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:
Strengths relevant to the role
The following Behaviours at EO Grade: -
• Changing and Improving (EO Grade) - assessed via a 10-minute presentation on how you have led or been involved in delivering a change.
• Communicating and Influencing (EO Grade)
• Seeing the Big Picture (EO Grade)
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.