Assistant Clinic Manager - Brent Cross | Moorfields Eye Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £37,259 - £45,356 per annum inc HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Rhagfyr 2025 |
| Lleoliad: | London, NW4 3FP |
| Cwmni: | Moorfields Eye Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7584441/273-DN-7584441 |
Crynodeb
An exciting opportunity has arisen at Moorfields Brent Cross - North Division for an Assistant Clinic Manager.
The post is a fixed-term/Secondment to cover the current staff until July 2026.
We are looking for an experienced team leader/clinic manager to work within a busy and dynamic multidisciplinary team, overseeing our unique site at Brent Cross.
The post holder will be the operational lead for this site and will be based on-site.
You will be responsible for the day-to-day operational management of this site and the line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role.
You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders.
Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role, and previous RTT experience is necessary.
If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.
• To manage a professional, comprehensive and efficient reception and administration service
• To support the outpatient clinics and the admissions team across relevant departments
• To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
• To promote a positive image of the Trust’s outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
• To ensure adherence to the Trust’s Access Policy at all times
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
• To work in conjunction with the relevant assistant clinic managers or outpatient supervisors and clinic managers to ensure outpatient clinics run smoothly on a day-to-day basis, handling issues as they arise.
• Daily monitoring of clinic profiles to ensure that they booked to the individual requirements of each service and to take action to ensure that any overbooked clinics are reduced appropriately and that clinical staff and clinic managers are aware of any issues.
• To ensure that consultants are sent their clinic profiles on a weekly basis and to ensure that any actions resulting from this takes place, e.g. reducing clinics.
• To attend weekly outpatient meetings with the Clinic Manager and Booking Centre, ensuring that information on clinic profiles is made available for these meetings.
• To work closely with the Booking Centre to ensure that new appointments are booked within the appropriate timescale, ensuring that appointment slots are made available to ensure RTT and Cancer Waiting Time standards are achieved.
• To liaise closely with the contact centre to ensure that patient queries are responded to within the agreed KPIs
• To ensure that follow-up appointments are made promptly, ensuring that these appointments are booked on the day where possible.
• To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required
• To act when required as the first line of investigation with regards to all complaints relating to A&C staff and administrative systems and to forward responses to the Clinic Manager.
• To receive annual leave requests from clinicians, ensuring that this information is disseminated appropriately. Escalating where insufficient notice is received
• To ensure that all clinics are cashed up on a daily basis for billing purposes.
• To ensure that the A&C staff are complying with any requirements regarding health records management.
• To ensure that all transport and interpreting services are booked appropriately by the Outpatient Co-ordinators, ensuring that any specific requirements are communicated promptly.
This advert closes on Sunday 30 Nov 2025