Systems Team Help Desk Manager | Greater Manchester Mental Health NHS Foundation Trust
| Dyddiad hysbysebu: | 11 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £47,810 - £54,710 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | Prestwich, Greater Manchester, M25 3BL |
| Cwmni: | Greater Manchester Mental Health NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7609103/437-7518569-A |
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This position entails managerial responsibility for the efficient and effective operation of the Systems Help Desk. The post holder will serve as the Systems Help Desk Manager on projects requiring specialist knowledge of operational processes. These projects will vary in scope and complexity and may require oversight of other team members involved in their execution. A critical component of this role is the strategic planning, coordination, and management of operational requirements to ensure objectives are met, alongside the production of relevant reports to demonstrate progress.
Previous applicants need not apply
As an integral member of the team, the post holder will:
• Oversee Business System Administration for the live operation of all systems.
• Develop and provide routine operational guidance and user support, including system maintenance.
• Lead and contribute to projects focused on the support and advancement of the clinical information system.
• Drive the continuous development of all systems, ensuring the realisation of their benefits.
Members of the Systems Team are expected to act as change agents and champions of the system, fostering engagement and supporting Trust staff in all forms of electronic record keeping.
Additionally, the role involves actively reviewing, managing, and enhancing customer service support, system corrections, and training across all systems managed within the Systems Team.
The Systems Help Desk Manager is responsible for the governance and oversight of the help desk, ensuring the team is empowered to achieve its operational and business objectives while maintaining financial accountability. The post holder is expected to identify opportunities for cost savings and profitability improvements, while also enhancing the profile and effectiveness of the service desk operation.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Please see attached job description and person specification
Staff benefits
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
This advert closes on Tuesday 2 Dec 2025