Family Gateway Contact Officer
| Dyddiad hysbysebu: | 11 Tachwedd 2025 |
|---|---|
| Cyflog: | £14.14 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | CF24 5RR |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RQ1639242 |
Crynodeb
Neway International have a vacancy for a Family Gateway Contact Officer to join our client based with Cardiff Council.
Location: Conference Centre, Eastmoors Road, CF24 5RR (Hybrid – usually 2 days in office per week)
Start Date: 24 November 2025
End Date: 23 February 2026 (likely to be extended)
Hours: 37 per week (09:00 – 17:00, Monday to Friday)
Pay Rates: PAYE: £14.14 per hour Umbrella/Ltd: £17.98 per hour
About the Service
The Family Gateway is an innovative and progressive service within Cardiff Council’s Children’s Services. It provides high-quality information, advice, and assistance for babies, children, young people, families, and professionals across the city.
The service uses a family-centred, strengths-based, and inclusive approach to identify the most appropriate support for wellbeing needs. Teams work collaboratively with professionals and partners to ensure support is delivered at the right level and at the right time.
About the Role
As a Family Gateway Contact Officer, you will:
Provide information, advice, and assistance to families and professionals.
Manage and co-ordinate multiple referrals (no caseload responsibility).
Communicate via telephone, web chat, and email.
Work collaboratively with Early Help and partner agencies to ensure effective support.
What We Offer
A friendly and supportive working environment
Regular supervision and support
Extensive training opportunities, including specialist areas
Systems and technology that promote hybrid working
The chance to make a real difference to the wellbeing of children, young people, and families
✅ What We’re Looking For
Enthusiasm, motivation, and positivity
Resilience and ability to respond positively under pressure
Passion for improving the lives of families across Cardiff
Strong understanding of the needs of babies, children, young people, and families
Proven ability to build effective working relationships with diverse individuals and groups
Excellent interpersonal skills to build rapport quickly
Ability to provide clear and accurate information and advice
Working knowledge of Microsoft Office and/or case management systems
Ability to recognise risk and liaise appropriately with Social Workers and partner agencies
Location: Conference Centre, Eastmoors Road, CF24 5RR (Hybrid – usually 2 days in office per week)
Start Date: 24 November 2025
End Date: 23 February 2026 (likely to be extended)
Hours: 37 per week (09:00 – 17:00, Monday to Friday)
Pay Rates: PAYE: £14.14 per hour Umbrella/Ltd: £17.98 per hour
About the Service
The Family Gateway is an innovative and progressive service within Cardiff Council’s Children’s Services. It provides high-quality information, advice, and assistance for babies, children, young people, families, and professionals across the city.
The service uses a family-centred, strengths-based, and inclusive approach to identify the most appropriate support for wellbeing needs. Teams work collaboratively with professionals and partners to ensure support is delivered at the right level and at the right time.
About the Role
As a Family Gateway Contact Officer, you will:
Provide information, advice, and assistance to families and professionals.
Manage and co-ordinate multiple referrals (no caseload responsibility).
Communicate via telephone, web chat, and email.
Work collaboratively with Early Help and partner agencies to ensure effective support.
What We Offer
A friendly and supportive working environment
Regular supervision and support
Extensive training opportunities, including specialist areas
Systems and technology that promote hybrid working
The chance to make a real difference to the wellbeing of children, young people, and families
✅ What We’re Looking For
Enthusiasm, motivation, and positivity
Resilience and ability to respond positively under pressure
Passion for improving the lives of families across Cardiff
Strong understanding of the needs of babies, children, young people, and families
Proven ability to build effective working relationships with diverse individuals and groups
Excellent interpersonal skills to build rapport quickly
Ability to provide clear and accurate information and advice
Working knowledge of Microsoft Office and/or case management systems
Ability to recognise risk and liaise appropriately with Social Workers and partner agencies