Service Co-Ordinator
| Dyddiad hysbysebu: | 07 Hydref 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 06 Tachwedd 2025 |
| Lleoliad: | ST1 5PZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 149060 |
Crynodeb
As Out of Hours Service Co-Ordinator, you will be providing essential support to operational field teams, account teams, and other relevant departments.
This may include coordinating schedules, managing documentation, and facilitating communication between different teams to ensure smooth operations and timely delivery of services.
Job Description
By leveraging your organizational skills and attention to detail, you'll contribute to the overall efficiency and effectiveness of the OSC, helping to uphold the high standards of service excellence that our customers expect.
Key Responsibilities
• Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
• Identify appropriate solutions or escalate issues when required.
• Maintain and update facilities management systems (e.g. Maximo) and associated records.
• Deliver professional, customer-focused helpdesk support and administration.
• Assist the account delivery team with administrative tasks.
• Build and maintain strong relationships with clients and internal teams.
• Ensure compliance with company processes, procedures, and contractual obligations
Professional and Personal Competencies/Qualifications
• Experienced in adhering to customer and business KPIs and SLAs
• Experienced in using Microsoft Excel up to intermediate level and other Microsoft applications
• Demonstrates the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
• Ability to work on their own initiative in liaison with line manager/ supervisor
• Good communication and effective call handling skills
• Experience of reporting and communicating data to both clients and other team members
• Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
• Analytical and methodical in approach
• Well organised, deadline oriented with the ability to multi-task whilst maintaining accuracy, prioritise and manage competing demands
• Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
This may include coordinating schedules, managing documentation, and facilitating communication between different teams to ensure smooth operations and timely delivery of services.
Job Description
By leveraging your organizational skills and attention to detail, you'll contribute to the overall efficiency and effectiveness of the OSC, helping to uphold the high standards of service excellence that our customers expect.
Key Responsibilities
• Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
• Identify appropriate solutions or escalate issues when required.
• Maintain and update facilities management systems (e.g. Maximo) and associated records.
• Deliver professional, customer-focused helpdesk support and administration.
• Assist the account delivery team with administrative tasks.
• Build and maintain strong relationships with clients and internal teams.
• Ensure compliance with company processes, procedures, and contractual obligations
Professional and Personal Competencies/Qualifications
• Experienced in adhering to customer and business KPIs and SLAs
• Experienced in using Microsoft Excel up to intermediate level and other Microsoft applications
• Demonstrates the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
• Ability to work on their own initiative in liaison with line manager/ supervisor
• Good communication and effective call handling skills
• Experience of reporting and communicating data to both clients and other team members
• Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
• Analytical and methodical in approach
• Well organised, deadline oriented with the ability to multi-task whilst maintaining accuracy, prioritise and manage competing demands
• Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.