Service Co-Ordinator
| Posting date: | 07 October 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 06 November 2025 |
| Location: | ST1 5PZ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 149060 |
Summary
As Out of Hours Service Co-Ordinator, you will be providing essential support to operational field teams, account teams, and other relevant departments.
This may include coordinating schedules, managing documentation, and facilitating communication between different teams to ensure smooth operations and timely delivery of services.
Job Description
By leveraging your organizational skills and attention to detail, you'll contribute to the overall efficiency and effectiveness of the OSC, helping to uphold the high standards of service excellence that our customers expect.
Key Responsibilities
• Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
• Identify appropriate solutions or escalate issues when required.
• Maintain and update facilities management systems (e.g. Maximo) and associated records.
• Deliver professional, customer-focused helpdesk support and administration.
• Assist the account delivery team with administrative tasks.
• Build and maintain strong relationships with clients and internal teams.
• Ensure compliance with company processes, procedures, and contractual obligations
Professional and Personal Competencies/Qualifications
• Experienced in adhering to customer and business KPIs and SLAs
• Experienced in using Microsoft Excel up to intermediate level and other Microsoft applications
• Demonstrates the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
• Ability to work on their own initiative in liaison with line manager/ supervisor
• Good communication and effective call handling skills
• Experience of reporting and communicating data to both clients and other team members
• Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
• Analytical and methodical in approach
• Well organised, deadline oriented with the ability to multi-task whilst maintaining accuracy, prioritise and manage competing demands
• Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
This may include coordinating schedules, managing documentation, and facilitating communication between different teams to ensure smooth operations and timely delivery of services.
Job Description
By leveraging your organizational skills and attention to detail, you'll contribute to the overall efficiency and effectiveness of the OSC, helping to uphold the high standards of service excellence that our customers expect.
Key Responsibilities
• Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
• Identify appropriate solutions or escalate issues when required.
• Maintain and update facilities management systems (e.g. Maximo) and associated records.
• Deliver professional, customer-focused helpdesk support and administration.
• Assist the account delivery team with administrative tasks.
• Build and maintain strong relationships with clients and internal teams.
• Ensure compliance with company processes, procedures, and contractual obligations
Professional and Personal Competencies/Qualifications
• Experienced in adhering to customer and business KPIs and SLAs
• Experienced in using Microsoft Excel up to intermediate level and other Microsoft applications
• Demonstrates the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
• Ability to work on their own initiative in liaison with line manager/ supervisor
• Good communication and effective call handling skills
• Experience of reporting and communicating data to both clients and other team members
• Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
• Analytical and methodical in approach
• Well organised, deadline oriented with the ability to multi-task whilst maintaining accuracy, prioritise and manage competing demands
• Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.