Service Co-ordinator
| Posting date: | 19 September 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 19 October 2025 |
| Location: | ST1 5PZ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 148564 |
Summary
Service Co-ordinator
Contract: Key Account Network
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 20
Contract Type: Fixed Term Contract (12 months)
At ISS, we take pride in delivering high-quality facilities services that keep workplaces safe, efficient, and welcoming. Across the UK, we partner with organisations in the Public, Private, and Specialist sectors to provide facilities management, cleaning and hygiene, maintenance, catering, security, landscaping, and more.
We are now looking for a proactive Service Co-ordinator to join our team and play a key role in ensuring exceptional service delivery through our Helpdesk function.
Job Description
As a Service Co-ordinator, you’ll be the first point of contact for our clients, managing calls and emails, logging requests accurately, and ensuring contractual and operational requirements are met. You’ll support the account delivery team while building strong working relationships with both clients and colleagues.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
Identify appropriate solutions or escalate issues when required.
Maintain and update facilities management systems (e.g. Maximo) and associated records.
Deliver professional, customer-focused helpdesk support and administration.
Assist the account delivery team with administrative tasks.
Build and maintain strong relationships with clients and internal teams.
Ensure compliance with company processes, procedures, and contractual obligations.
Professional and Personal Competencies/Qualifications
We’re looking for someone with strong organisational skills and a passion for delivering excellent customer service.
Essential skills and experience:
Previous experience in a customer service, contact centre, or administrative role.
Confident in handling calls and managing multiple requests.
Proficient in Microsoft Office applications.
Strong written and verbal communication skills.
A collaborative team player with the ability to support others and contribute to shared goals.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 20
Contract Type: Fixed Term Contract (12 months)
At ISS, we take pride in delivering high-quality facilities services that keep workplaces safe, efficient, and welcoming. Across the UK, we partner with organisations in the Public, Private, and Specialist sectors to provide facilities management, cleaning and hygiene, maintenance, catering, security, landscaping, and more.
We are now looking for a proactive Service Co-ordinator to join our team and play a key role in ensuring exceptional service delivery through our Helpdesk function.
Job Description
As a Service Co-ordinator, you’ll be the first point of contact for our clients, managing calls and emails, logging requests accurately, and ensuring contractual and operational requirements are met. You’ll support the account delivery team while building strong working relationships with both clients and colleagues.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing requests in a timely and accurate manner.
Identify appropriate solutions or escalate issues when required.
Maintain and update facilities management systems (e.g. Maximo) and associated records.
Deliver professional, customer-focused helpdesk support and administration.
Assist the account delivery team with administrative tasks.
Build and maintain strong relationships with clients and internal teams.
Ensure compliance with company processes, procedures, and contractual obligations.
Professional and Personal Competencies/Qualifications
We’re looking for someone with strong organisational skills and a passion for delivering excellent customer service.
Essential skills and experience:
Previous experience in a customer service, contact centre, or administrative role.
Confident in handling calls and managing multiple requests.
Proficient in Microsoft Office applications.
Strong written and verbal communication skills.
A collaborative team player with the ability to support others and contribute to shared goals.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.