Victim Liaison Officer (VLO) - Victim Witness Care Unit (VWCU)
| Dyddiad hysbysebu: | 29 Medi 2025 |
|---|---|
| Cyflog: | £36,530 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | A pension contribution of 28.97% based on the listed salary. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Hydref 2025 |
| Lleoliad: | PO17 6EJ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Defence |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 428900 |
Crynodeb
As a VLO you will work flexibly and collaboratively across Defence and with external stakeholders, to ensure a victim’s rights are delivered/offered. You will be inclusive by nature, open to diverse ideas and confidently welcome and receive challenge in line with your working day.
You will have the responsibility of being the central point of contact for victims and witnesses to provide a professional, consistent, and seamless end to end support service, from the first point of contact through to the conclusion of the investigation and subsequent prosecution and sentencing.
To have governance over own caseloads and effectively communicate with, influence, monitor and manage victims and witnesses for Court Martial and Summary Hearing. Facilitate liaison and be a dedicated contact between victims and witnesses, service police, the Service Prosecution Authority (SPA) and supporting agencies, to promote and support effective trials.
Provide enhanced support for vulnerable victims of crime in accordance with the Victims code of practice (VCOP), providing remote continued telephone support, be responsible for determining, signposting and referring to the relevant support agency as required.
Main Responsibilities
To manage and coordinate each case as the client’s central point of contact ensuring their rights are met.
Working proactively and collaboratively with law enforcement, Service Prosecution Authority (SPA), and other stakeholders in establishing and coordinating the clients support pathway.
Maintain accurate and timely records of support and associated paperwork whilst being ensuring the client remains appraised of case progress, remaining mindful in the handling of sensitive material.
To conduct a detailed needs assessment with each client to identify support requirements and signpost accordingly. To dynamically assess these needs as the case progresses and adjust/establish support as required.
Support management team by establishing and developing networking with external agencies.
Contribute to the continued development of the unit by identifying areas/ideas to streamline current practice.
To perform duty VLO role to answer incoming calls to the office phone and to respond to enquiries to the group mailbox during working hours.
Occasional travel within the UK to support clients in extremis and to undertake continued personal development.
This post will report to the civilian grade SEO who is the Deputy Head of the VWCU and to take case work direction and guidance from the Service Police Liaise Manager.
Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
You will have the responsibility of being the central point of contact for victims and witnesses to provide a professional, consistent, and seamless end to end support service, from the first point of contact through to the conclusion of the investigation and subsequent prosecution and sentencing.
To have governance over own caseloads and effectively communicate with, influence, monitor and manage victims and witnesses for Court Martial and Summary Hearing. Facilitate liaison and be a dedicated contact between victims and witnesses, service police, the Service Prosecution Authority (SPA) and supporting agencies, to promote and support effective trials.
Provide enhanced support for vulnerable victims of crime in accordance with the Victims code of practice (VCOP), providing remote continued telephone support, be responsible for determining, signposting and referring to the relevant support agency as required.
Main Responsibilities
To manage and coordinate each case as the client’s central point of contact ensuring their rights are met.
Working proactively and collaboratively with law enforcement, Service Prosecution Authority (SPA), and other stakeholders in establishing and coordinating the clients support pathway.
Maintain accurate and timely records of support and associated paperwork whilst being ensuring the client remains appraised of case progress, remaining mindful in the handling of sensitive material.
To conduct a detailed needs assessment with each client to identify support requirements and signpost accordingly. To dynamically assess these needs as the case progresses and adjust/establish support as required.
Support management team by establishing and developing networking with external agencies.
Contribute to the continued development of the unit by identifying areas/ideas to streamline current practice.
To perform duty VLO role to answer incoming calls to the office phone and to respond to enquiries to the group mailbox during working hours.
Occasional travel within the UK to support clients in extremis and to undertake continued personal development.
This post will report to the civilian grade SEO who is the Deputy Head of the VWCU and to take case work direction and guidance from the Service Police Liaise Manager.
Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.