Quality & Compliance Officer

Dyddiad hysbysebu:	25 Medi 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	12 Hydref 2025
Lleoliad:	Worcester, WR5 1HG
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A4723-25-00013

Crynodeb

Key Responsibilities Premises Support the Practice Manager with legal, regulatory and contractual inspections ie. 6 Facet Survey, Notional Rent Reviews, CQC Inspections etc. Oversee Infection Control compliance and audit Arrange Fire Safety inspections and Fire Evacuations drills. Ensure that daily, weekly and monthly fire audits are completed Carry out, record and maintain all Health and Safety requirements for both sites, including audits and risk assessments for COSHH, Fire Safety, Safety in the Workplace, Water and equipment Maintain register of premises issues reported by colleagues for both sites. Liaise with management to organise and support 3rd party contractors to resolve reported problems Oversee Premises Management and repairs Manage cleaning contract and ensure standards of cleanliness are maintained Arrange PAT Testing and Calibration of relevant equipment Manage Fridge Temperature Registers Oversee the legionella testing and ensure the practice is complaint and safe. Carry out Fire Marshall duties when required Manage room bookings for the practice, including external bookings of shared Boardroom facilities Governance, Compliance and Quality Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team Assist with the maintenance of all processes and compliance, in preparation for CQC inspections and ongoing governance Conduct internal audits, quality control checks, and participate in external inspections to maintain accreditation and certification standards Assist where directed with the investigation of any incidents, errors, or complaints related to practice activities, implementing corrective actions as necessary Support Management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes Support planned meetings such as Clinical Governance and PPG Meetings and provide minute taking support where needed Support and maintain and update the Business Continuity Plan Liaise with Practice Manager to ensure practice has appropriate indemnity and insurance policies in place Manage Risk Assessment Register Information Technology Support IT Manager to deliver and resolve IT projects, rollouts and problems inc. Patient Touchscreen and Callboard. Assist where necessary with Online Access issues Team Collaboration Provide admin support across all multi-functional sites within the practice. Collaborate with team members, wider practice colleagues, and other healthcare professionals to optimise a high standard of patient service and patient safety. Promote effective communication and teamwork. Qualifications and Skills Experience in a General Practice setting is preferred but not essential , with a broad range of skills and knowledge. Strong organisational skills, attention to detail, and ability to prioritise tasks in a fast-paced environment. Trustworthy, with an ability to maintain patient and business confidentiality at all times. Excellent communication, interpersonal, and teamwork abilities. Proficiency with General Practice clinical software (EMIS, DocMan, Klinik, Surgery Connect) and computer literate. Commitment to patient-centred care, confidentiality, and ethical conduct. Working Conditions Flexibility to accommodate operational needs when required across both sites. Place of Work The main place of work will be based at Haresfield Surgery, but as this role has a responsibility at both practice sites, there will be times where travel is required to the practices branch Surgery in Kempsey. Meetings Attend meetings as required. Health & Safety Working within a healthcare environment, the post-holder must take responsibility for their own and others health, safety and security. This will include (but will not be limited to): All staff within the department adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice. Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the Practice. Making effective use of training to update knowledge and skills, and initiate and manage the training of others in these areas. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed. Actively identifying, reporting on and correcting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other staff. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess their own performance and take accountability for their own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on their own and the teams activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Notes This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade. Job Holder signature Date