IT Support Apprentice
| Dyddiad hysbysebu: | 22 Medi 2025 |
|---|---|
| Cyflog: | £7.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Hydref 2025 |
| Lleoliad: | TN13 1AH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/245688-37853 |
Crynodeb
You will handle a mix of home and business clients, resolving issues efficiently and delivering an excellent customer experience.
Key Responsibilities
- Provide first and second-line technical support (remote, telephone, and on-site) for PCs, laptops, printers, mobile devices, and networking equipment.
- Diagnose and resolve hardware and software issues for Windows, Microsoft 365, and common business applications.
- Support and maintain security tools (antivirus, patch management, MFA, endpoint protection, firewalls).
- Assist with setup, deployment, and maintenance of customer hardware (new PCs/laptops, routers, printers).
- Provide user guidance and training where needed, explaining technical solutions in plain language.
- Escalate complex issues to senior engineers or vendors when required.
- Maintain accurate documentation of tickets, fixes, and customer configurations.
- Contribute to continuous improvement of internal processes and customer experience.