IT Support Apprentice
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Hours: | Full time |
| Closing date: | 22 October 2025 |
| Location: | TN13 1AH |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/245688-37853 |
Summary
You will handle a mix of home and business clients, resolving issues efficiently and delivering an excellent customer experience.
Key Responsibilities
- Provide first and second-line technical support (remote, telephone, and on-site) for PCs, laptops, printers, mobile devices, and networking equipment.
- Diagnose and resolve hardware and software issues for Windows, Microsoft 365, and common business applications.
- Support and maintain security tools (antivirus, patch management, MFA, endpoint protection, firewalls).
- Assist with setup, deployment, and maintenance of customer hardware (new PCs/laptops, routers, printers).
- Provide user guidance and training where needed, explaining technical solutions in plain language.
- Escalate complex issues to senior engineers or vendors when required.
- Maintain accurate documentation of tickets, fixes, and customer configurations.
- Contribute to continuous improvement of internal processes and customer experience.