Operations and Finance Support - Costing
| Dyddiad hysbysebu: | 22 Medi 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Hydref 2025 |
| Lleoliad: | NN4 7SL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 82815 |
Crynodeb
Job requirement:
Job objectives and responsibilities
-Build and maintain effective professional customer relationships and communications.
-Help manage customer service delivery and communications as part of the service department.
-Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
-Updating relevant customer records on system database
-To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
-Costing all jobs efficiently to avoid financial issues.
-All admin duties completed within timely manner.
-Respond to any client queries relating to job updates.
-Adhoc duties assisting with service desk, small works admin as and when required.
Main duties
-Processing and maintaining customer records.
-Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible
-Costing all jobs completed by engineers/subcontractors from previous days.
-Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
-Utilising correct SOR's for specified customers
-Uploading certificates and updates on web portals or via email
-Checking and ensuring all certificates are to standards that are acceptable.
-Reading all job notes to ensure the job is fully completed before costing.
-Updating any asset spreadsheet/documentation where required
-Obtaining relevant uplifts for purchase orders to avoid any invoice queries.
-Dealing with any financial queries to avoid invoice queries.
-Liaising between internal departments to resolve any customer issues.
-Distributing follow-on calls from engineer's PDA's to relevant teams/schedulers.
-Update Systems application with customer information, logging calls - ensuring all information is present and correct to assist others in the department.
-Obtain purchase orders for remedial works carried out.
-Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
-Excellent attention to detail
-Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.
Carry out any other duties as requested by Management.
Person Specification
-Excellent customer relationship skills with professional telephone manner
-Team player who is capable of working autonomously in supporting service team and customer queries
-Advanced communication and organisational abilities
-Familiar with Microsoft applications, preferably advanced
-Commercially astute, used to a contract operating environment with SLA's and KPI's
-Enthusiasm in a growing and customer focused environment
-Passion for exception customer service delivery
Job objectives and responsibilities
-Build and maintain effective professional customer relationships and communications.
-Help manage customer service delivery and communications as part of the service department.
-Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
-Updating relevant customer records on system database
-To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
-Costing all jobs efficiently to avoid financial issues.
-All admin duties completed within timely manner.
-Respond to any client queries relating to job updates.
-Adhoc duties assisting with service desk, small works admin as and when required.
Main duties
-Processing and maintaining customer records.
-Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible
-Costing all jobs completed by engineers/subcontractors from previous days.
-Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
-Utilising correct SOR's for specified customers
-Uploading certificates and updates on web portals or via email
-Checking and ensuring all certificates are to standards that are acceptable.
-Reading all job notes to ensure the job is fully completed before costing.
-Updating any asset spreadsheet/documentation where required
-Obtaining relevant uplifts for purchase orders to avoid any invoice queries.
-Dealing with any financial queries to avoid invoice queries.
-Liaising between internal departments to resolve any customer issues.
-Distributing follow-on calls from engineer's PDA's to relevant teams/schedulers.
-Update Systems application with customer information, logging calls - ensuring all information is present and correct to assist others in the department.
-Obtain purchase orders for remedial works carried out.
-Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
-Excellent attention to detail
-Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.
Carry out any other duties as requested by Management.
Person Specification
-Excellent customer relationship skills with professional telephone manner
-Team player who is capable of working autonomously in supporting service team and customer queries
-Advanced communication and organisational abilities
-Familiar with Microsoft applications, preferably advanced
-Commercially astute, used to a contract operating environment with SLA's and KPI's
-Enthusiasm in a growing and customer focused environment
-Passion for exception customer service delivery