Service Desk Analyst
| Dyddiad hysbysebu: | 19 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £34011-34011 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Hydref 2025 |
| Lleoliad: | Coventry, CV7 9JU |
| Cwmni: | Cadent Gas Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2114-43664853 |
Crynodeb
Cadent Gas Ltd
Be the first line of support. Solve problems. Keep people connected.
Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.
As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.
This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you will love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you will bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
Be the first line of support. Solve problems. Keep people connected.
Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.
As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.
This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you will love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you will bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.