BANK Receptionist - Enhanced Access Service
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Coventry, CV1 4JU |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | E0046-25-0091 |
Summary
Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished. To meet and greet patients, members of the public and visitors to the service in a friendly and courteous manner Offer general assistance to the Enhanced Access team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the primary health care team and CRGPA Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure that excellent customer care is being delivered at all times Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test Offer solutions and actively listen to patients to resolve issues. Chaperone during consultations as requested Provide an efficient, courteous and responsive reception and telephone service to the public To ensure that up to date and comprehensive information is available at all times through liaison with other Team members Carry out a range of administration duties including word processing and data inputting duties as required (EMIS). Be responsible for hospitality arrangements and general housekeeping as requested Order, maintain and keep inventories of equipment supplies Participate in new initiatives and future changes in service delivery improvements. Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users. Actively pursue own personal development and take full advantage of training provided.