Receptionist/Administrator
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | Coventry, CV5 6HY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5519-25-0006 |
Summary
Greet patients and visitors to the practice in a courteous, efficient, professional end empathic manner. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system. Ensure those patients without appointments but who need 'urgent consultations are booked into appropriate slots with the appropriate clinician. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets. Ensure computerised appointment system is up to date. Respond and/or redirect all patient and visitor requests appropriately Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Accurately take details of new patients and distribute new patient registration packs. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. Ensure reception and waiting areas are kept neat and tidy Re-stocking of information leaflets as appropriate Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated on rota Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).