Service Desk Analyst
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34011-34011 per annum |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Coventry, CV7 9JU |
| Company: | Cadent Gas Ltd |
| Job type: | Permanent |
| Job reference: | 2114-43664853 |
Summary
Cadent Gas Ltd
Be the first line of support. Solve problems. Keep people connected.
Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.
As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.
This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you will love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you will bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
Be the first line of support. Solve problems. Keep people connected.
Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.
As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.
This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you will love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you will bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.