Deputy General Manager
| Dyddiad hysbysebu: | 16 Medi 2025 |
|---|---|
| Cyflog: | £37,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Up to £37,000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Hydref 2025 |
| Lleoliad: | Gloucestershire, GL16 7NN |
| Cwmni: | FOREST HOLIDAYS LIMITED |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG5843-AM1398149ColDGM |
Crynodeb
Location: Forest of Dean - Coleford, Gloucestershire
Salary: Up to £37,000 per annum
Working Hours: 40 hours per week
Days of Work: 5 days out of 7
Lead Our Team in a Stunning Forest Setting!
We have an exciting opportunity available for a Deputy General Manager to join our Forest of Dean team on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, leading a team dedicated to delivering exceptional guest experiences.
Who Are Forest Holidays?
Forest Holidays is a certified B Corp organisation that is part of the wider Forge Holiday Group, alongside Sykes Holiday Cottages and Bachcare. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
About the Deputy General Manager role:
As Deputy General Manager, you will lead the site team and deliver the financial performance of the business via excellent service delivery, dynamic management of people and resources, and consistent delivery of costs and margins. In this role, you must ensure an exceptional guest experience that reflects the unique Forest Feeling, while embedding Forest Holidays’ values and sustainability commitments in daily operations.
Deputy General Manager Responsibilities:
Support the General Manager in daily site operations and act as site lead in their absence, ensuring seamless service delivery across all departments.
Align all operations with Forest Holidays’ brand, sustainability standards, and the “Forest Feeling” experience.
Monitor budgets and performance data to meet or exceed financial targets, driving cost control and strategies to improve profitability without compromising service quality.
Lead, inspire, and develop teams to deliver outstanding service and uphold company values, supporting recruitment, training, coaching, and performance management.
Ensure consistently exceptional guest experience by engaging with guests, resolving complaints, and using feedback to enhance satisfaction.
Maintain compliance with legislation, policies, and risk management practices, conducting audits and fostering a strong safety culture.
Embed sustainability initiatives such as waste reduction, energy efficiency, and biodiversity practices into daily operations, promoting environmentally responsible behaviours.
Work with central functions to deliver company-wide initiatives and on-site programs, while leading or supporting projects, process improvements, and change initiatives that drive innovation.
Skills and Experience:
Our ideal Deputy General Manager will have the following:
Essential:
Background in hospitality or leisure management
Strong customer service experience
Proven success in leading and developing teams
Experience of managing and delivering results against financial targets and P&L accountability
Excellent organisation, planning, and communication skills
Effective leadership with the ability to manage change and inspire others
Desirable:
Experience in a similar role (holiday parks, hotels, leisure resorts, eco-tourism)
Degree or professional qualification in hospitality/business management
First Aid, Food Safety, and Health & Safety training
IT literacy (MS Office / hospitality systems)
Resilient, adaptable, and positive under pressure
Passionate about guest service excellence
As our Deputy General Managerwe can offer you:
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
Annual STIP Company-wide Bonus Scheme - up to an additional 15% of your salary through our performance-based bonus program.
Social events and awards evenings – Celebrate success with your team.
Pension scheme – Secure your future with our company pension.
One full paid day to volunteer – Give back to a cause you care about.
Subsidised meals – Discounted food when working on location.
Wellbeing events & activities – Focus on your mental and physical wellness.
Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
Hundreds of discounts – Save on top brands across the UK.
Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.
Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!
Salary: Up to £37,000 per annum
Working Hours: 40 hours per week
Days of Work: 5 days out of 7
Lead Our Team in a Stunning Forest Setting!
We have an exciting opportunity available for a Deputy General Manager to join our Forest of Dean team on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, leading a team dedicated to delivering exceptional guest experiences.
Who Are Forest Holidays?
Forest Holidays is a certified B Corp organisation that is part of the wider Forge Holiday Group, alongside Sykes Holiday Cottages and Bachcare. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
About the Deputy General Manager role:
As Deputy General Manager, you will lead the site team and deliver the financial performance of the business via excellent service delivery, dynamic management of people and resources, and consistent delivery of costs and margins. In this role, you must ensure an exceptional guest experience that reflects the unique Forest Feeling, while embedding Forest Holidays’ values and sustainability commitments in daily operations.
Deputy General Manager Responsibilities:
Support the General Manager in daily site operations and act as site lead in their absence, ensuring seamless service delivery across all departments.
Align all operations with Forest Holidays’ brand, sustainability standards, and the “Forest Feeling” experience.
Monitor budgets and performance data to meet or exceed financial targets, driving cost control and strategies to improve profitability without compromising service quality.
Lead, inspire, and develop teams to deliver outstanding service and uphold company values, supporting recruitment, training, coaching, and performance management.
Ensure consistently exceptional guest experience by engaging with guests, resolving complaints, and using feedback to enhance satisfaction.
Maintain compliance with legislation, policies, and risk management practices, conducting audits and fostering a strong safety culture.
Embed sustainability initiatives such as waste reduction, energy efficiency, and biodiversity practices into daily operations, promoting environmentally responsible behaviours.
Work with central functions to deliver company-wide initiatives and on-site programs, while leading or supporting projects, process improvements, and change initiatives that drive innovation.
Skills and Experience:
Our ideal Deputy General Manager will have the following:
Essential:
Background in hospitality or leisure management
Strong customer service experience
Proven success in leading and developing teams
Experience of managing and delivering results against financial targets and P&L accountability
Excellent organisation, planning, and communication skills
Effective leadership with the ability to manage change and inspire others
Desirable:
Experience in a similar role (holiday parks, hotels, leisure resorts, eco-tourism)
Degree or professional qualification in hospitality/business management
First Aid, Food Safety, and Health & Safety training
IT literacy (MS Office / hospitality systems)
Resilient, adaptable, and positive under pressure
Passionate about guest service excellence
As our Deputy General Managerwe can offer you:
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
Annual STIP Company-wide Bonus Scheme - up to an additional 15% of your salary through our performance-based bonus program.
Social events and awards evenings – Celebrate success with your team.
Pension scheme – Secure your future with our company pension.
One full paid day to volunteer – Give back to a cause you care about.
Subsidised meals – Discounted food when working on location.
Wellbeing events & activities – Focus on your mental and physical wellness.
Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
Hundreds of discounts – Save on top brands across the UK.
Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.
Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!