Sheltered Housing Officer 5276134
| Dyddiad hysbysebu: | 13 Medi 2025 |
|---|---|
| Cyflog: | £17.73 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Hydref 2025 |
| Lleoliad: | Kensington, London, W10 6SL |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | K&C 5276134 |
Crynodeb
What's involved with this role:
Job Title: Sheltered Housing Officer
Ref: K&C 5276134
Pay rate: £17.73 per hour PAYE
Role length: Anticipated 2 - 3 months
DBS requirement: Enhanced DBS is required
The role:
We are looking for a Sheltered Housing Officer to provide enhanced housing management services for Sheltered Housing residents where you will oversee the safety and security of the building and surrounds, to identify and report repairs to the common parts, and to assist residents with reporting repairs within their flats.
You will be a main point of contact for residents and visitors, and you will develop and maintain constructive relationships with residents, carers, partner organisations, service providers and professionals, contractors and volunteers, and members of the public from the wider community.
Key responsibilities:
To deliver a comprehensive enhanced housing management service that helps residents maintain their tenancy, access housing services and ensures effective sign posting to other service providers
To arrange viewings of accommodation, assist with the moving in process and assist with meeting the void turnaround targets as appropriate
To enable new residents of sheltered housing to settle into the service
To advise, assist and signpost residents to access appropriate services and support either within their sheltered housing scheme or the wider local community
To monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes
To support scheme meetings and consultation events, ensuring residents are involved in decisions relating to their accommodation and services
To distribute service information on a regular basis
To provide a friendly welcoming point of contact for residents and visitors entering or leaving the scheme
To be a key holder for the building, allowing access where appropriate and ensuring that communal facilities and the building are secure
To maintain a high standard of cleanliness and order in the scheme, ensuring that communal and office areas are clean
To be conversant with all health and safety requirements for the scheme and ensure the relevant risk assessments, health and safety checks, communal and residents alarm testing, regular fire alarm testing, and annual inspections are carried out
To ensure that scheme and resident keys are kept safe and secure at all times, and tested regularly
To carry out regular building walkabouts and inspections, including the exterior, maintaining security, and identifying and reporting any repairs or maintenance required
To organise building, communal and alarm system repairs for the scheme, as needed, and ensure access arrangements are in place
To liaise with and oversee the work of any staff or contractors providing maintenance or other services to the scheme
To maintain accurate records and ensure all confidential data and information is securely held and complies with data protection requirements
What the client is looking for:
Educated to GCSE standard or equivalent
Previous experience in sheltered housing
Demonstrable and relevant experience of providing excellent customer services in varied settings
Experience of working with computerised systems and packages
Administrative and record keeping experience
Excellent, clear and concise written and verbal communication skills
Ability to make measured decisions and implement them.
Ability to work well under pressure and cope in challenging situations
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5276134
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.