Sheltered Housing Officer
| Posting date: | 16 August 2025 |
|---|---|
| Salary: | £17.73 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | Kensington, London, W10 6SL |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5274359 |
Summary
What's involved with this role:
Job Title: Sheltered Housing Officer
Ref: K&C 5274359
Pay rate: £17.73 per hour PAYE
Role length: Anticipated 3 months
DBS requirement: An Enhanced DBS is required for this role
The role:
We are seeking a dedicated and proactive Sheltered Housing Officer to join the Supported Housing team.
Reporting to the Sheltered Housing Team Leader, you will play a vital role in delivering enhanced housing management services to residents living in our sheltered accommodation schemes.
As the main point of contact on-site, you will build strong relationships with residents, carers, visitors, contractors, and external agencies, ensuring the smooth and safe running of the building and the wellbeing of those who live there.
Key Responsibilities:
Deliver an enhanced housing management service that supports residents to sustain their tenancies and access appropriate services
Monitor and meet key performance indicators to maintain a high standard of customer service
Welcome and support new residents, including assisting with viewings, move-ins, and orientation
Identify, report, and follow up on repairs and maintenance issues within communal areas and support residents to report issues within their own homes
Maintain a clean, secure, and safe environment in and around the scheme, including communal areas, laundry facilities, and guest rooms
Carry out regular health and safety checks, alarm testing, and building inspections in line with organisational procedures
Be conversant with emergency procedures and respond appropriately when necessary.
Support resident meetings, consultation events, and encourage engagement in service-related decisions
Liaise with contractors and ensure effective delivery of on-site services
Safeguard resident wellbeing by reporting concerns in line with organisational safeguarding procedures
Keep accurate records and maintain confidentiality in accordance with data protection legislation
What the client is looking for:
Educated to GCSE standard or equivalent
Previous experience of providing an enhanced housing management services
Demonstrable and relevant experience of providing excellent customer services in varied settings
Experience of working with computerised systems and packages
Administrative and record keeping experience
Excellent, clear and concise written communication skills
Excellent and articulate verbal communication skills
Ability to make measured decisions and implement them
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5274359
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.