Patient Services Clerks
| Dyddiad hysbysebu: | 04 Medi 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Hydref 2025 |
| Lleoliad: | BH12 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Shore Medical |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice
The Opportunity
Shore Medical Group are seeking Patient Services Clerks to join our friendly team and provide excellent customer service and project a professional image for the Surgery.
To provide accurate, efficient and punctual medical administration support to our Patients, Partners, GPs, Registrars and Practice Nurses at any one of our 6 sites across Poole and Bournemouth on a permanent, full time/part-time basis.
Please note that this is a roaming role with a requirement to work at any of our sites
Working pattern: Monday to Friday
Hours: 8.00am-6.30pm (varying shifts available)
Hourly Rate: £12.21 per hour
Key Responsibilities
To handle all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
Assisting patients with booking Nursing appointments as required
Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
Ensure reception and waiting areas are kept neat and tidy – notice boards and leaflet dispensers tidy and free from clutter
Franking outgoing post and taking to Post Office, along with ‘Signed For’ parcels.
Responsible for maintaining patient data security in accordance with practice protocols at all times
Recording of patient blood pressure recordings
Being prepared to cover all reception positions as necessary
Provide excellent customer service
Experience
Proven administration experience in a similar role or GP/NHS department environment would be highly desirable
To have tact and diplomacy in direct and indirect emotional circumstances
To possess an excellent calming and professional telephone manner
Knowledge of the NHS an advantage
Fully conversant in Microsoft Office packages
Educated to a high standard at GCSE level in Maths, English or equivalent
We Offer
Friendly and supportive working environment
Parking on-site at most of our practices
Continuous Professional Development
NHS Pension Scheme with Life Insurance
Competitive holiday entitlement scheme
Cycle to work scheme
Access to NHS discounts
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.
The Practices in the Partnership are:
Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice
The Opportunity
Shore Medical Group are seeking Patient Services Clerks to join our friendly team and provide excellent customer service and project a professional image for the Surgery.
To provide accurate, efficient and punctual medical administration support to our Patients, Partners, GPs, Registrars and Practice Nurses at any one of our 6 sites across Poole and Bournemouth on a permanent, full time/part-time basis.
Please note that this is a roaming role with a requirement to work at any of our sites
Working pattern: Monday to Friday
Hours: 8.00am-6.30pm (varying shifts available)
Hourly Rate: £12.21 per hour
Key Responsibilities
To handle all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
Assisting patients with booking Nursing appointments as required
Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
Ensure reception and waiting areas are kept neat and tidy – notice boards and leaflet dispensers tidy and free from clutter
Franking outgoing post and taking to Post Office, along with ‘Signed For’ parcels.
Responsible for maintaining patient data security in accordance with practice protocols at all times
Recording of patient blood pressure recordings
Being prepared to cover all reception positions as necessary
Provide excellent customer service
Experience
Proven administration experience in a similar role or GP/NHS department environment would be highly desirable
To have tact and diplomacy in direct and indirect emotional circumstances
To possess an excellent calming and professional telephone manner
Knowledge of the NHS an advantage
Fully conversant in Microsoft Office packages
Educated to a high standard at GCSE level in Maths, English or equivalent
We Offer
Friendly and supportive working environment
Parking on-site at most of our practices
Continuous Professional Development
NHS Pension Scheme with Life Insurance
Competitive holiday entitlement scheme
Cycle to work scheme
Access to NHS discounts
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.