Dewislen

Complaints Officer

Manylion swydd
Dyddiad hysbysebu: 26 Awst 2025
Cyflog: £14.00 yr awr
Oriau: Llawn Amser
Dyddiad cau: 25 Medi 2025
Lleoliad: Bromley, London, BR1 4JW
Cwmni: Daniel Owen Ltd
Math o swydd: Dros dro
Cyfeirnod swydd: 26/08/2025_1756223812

Gwneud cais am y swydd hon

Crynodeb

Complaints Officer
South East London, Bromley
Temporary
Office based - Mon to Fri
£14 per hour

Daniel Owen are proud to be representing a well-known company based in the South East London, Bromley area who are looking for a highly skilled Complaints Officer to join their team.

Purpose of the Job - Complaints Officer

  • Manage and resolve customer complaints ensuring timely and fair outcomes.

  • Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process.

  • Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code.

  • Identify root causes of recurring issues and work with service teams to implement improvements and prevent future complaints.

  • Maintain accurate records of all complaints, resolutions, and outcomes, producing regular reports to support compliance and service improvement.

Gwneud cais am y swydd hon