Complaints Officer
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £14.00 per hour |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Bromley, London, BR1 4JW |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | 26/08/2025_1756223812 |
Summary
Complaints Officer
South East London, Bromley
Temporary
Office based - Mon to Fri
£14 per hour
Daniel Owen are proud to be representing a well-known company based in the South East London, Bromley area who are looking for a highly skilled Complaints Officer to join their team.
Purpose of the Job - Complaints Officer
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Manage and resolve customer complaints ensuring timely and fair outcomes.
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Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process.
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Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code.
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Identify root causes of recurring issues and work with service teams to implement improvements and prevent future complaints.
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Maintain accurate records of all complaints, resolutions, and outcomes, producing regular reports to support compliance and service improvement.